Incident Manager

at  Worldpay

Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Are you ready to make your mark? Then you sound like a Worldpayer.

We are seeking a skilled and experienced Incident Manager to join our team. The Incident Manager will be responsible for effectively managing and resolving non-major technical incidents within our organization. The ideal candidate will possess strong communication and leadership skills, as well as a strong technical background.

Key responsibilities include:

• Serve as a point of contact for non-major incidents within the organization
• Lead and coordinate incident response efforts with cross-functional teams
• Quickly assess and prioritize incidents based on impact and urgency
• Assist in continual improvement, development, and implementation of incident management processes and procedures
• Communicate incident status updates to stakeholders and senior management
• Ensure timely resolution of incidents by tracking progress and escalating to major incident as needed
• Conduct post-incident reviews to identify root causes and prevent future incidents
• Provide guidance and support to technical teams during incident response

The ideal candidate will have a strong background in incident response and management, with experience leading incidents in a fast-paced and complex environment. Excellent communication and leadership skills are essential, as well as the ability to remain calm and focused under pressure. A broad understanding of IT systems and security is also required.