Incident Problem Manager

at  Devonshire

We are looking for an Incident and Problem Manager, to work with our client a Global Omni-Channel Communications business.
As the Incident and Problem Manager, you will be at the heart of the incident management process, with a primary focus on restoring normal service operations as quickly as possible and minimising any adverse impact on business productivity. You will oversee both day-to-day incident management and long-term problem resolution, working closely with technical teams, business stakeholders, and third-party suppliers to ensure the smooth and timely resolution of issues.

DOCUMENTATION AND KNOWLEDGE MANAGEMENT:

• Documentation: Ensure all incidents and major incidents are thoroughly documented, with troubleshooting steps, service restoration details, and follow-up actions clearly outlined.
• On-Call Support: Participate in the on-call rota and provide out-of-hours support as required for incident resolution.
• Process Adherence: Ensure incident and problem management processes are followed according to ITIL best practices and company standards.

REQUIRED SKILLS AND EXPERIENCE:

• ITIL Foundation Certification (required); further ITIL certifications (such as ITIL Intermediate or Expert) would be a distinct advantage.
• Relevant experience in Incident and Problem Management within a fast-paced IT environment.
• Experience with incident management tools (e.g., ServiceNow, Jira, BMC Remedy) is preferred.
  You will be required to participate in an on-call rota and provide out-of-hours support as needed. You can choose to work on-site, hybrid or remote.
  Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
  Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
  Salary: £50,000 - £60,000 plus a £5K on-call allowance
  Contract: Permanent
  Location: Remote, UK
  Contact