Incident Support Controller

at  Transport for London

Organisation - Elizabeth Line
Job - Train Driver
Position Type - Full Time
Position Type: Full Time
Contract Type: Permanent, RFLi
Location: Romford RCC
Grade: ISC
Salary: £38,500 rising to £50,050 on successful completion of training (likely to be up to 3 months)
The unsocial hours allowance will commence only once you start the 24/7 roster which will be after successful completion of your training programme and successful completion of your probation period.
The closing date for applications is Sunday 2nd February 2025 @ 23:59hrs.
This is a safety critical role so you will need to get clearance from our Occupational Health team before you start.

KEY ACCOUNTABILITIES

You work will include, but not be limited to:

• 1) Supporting the SIM as required with rail operations, incident management and other tasks as directed. Play a leading role in ensuring all incident management requirements are met in a prompt and timely fashion.
• 2) During periods of disruption, issue messaging that ensures relevant internal and external stakeholders are kept informed. In addition, provide regular updates to stakeholders on how the network is running including relevant performance updates.
• 3) Maintain a daily log of all relevant train running information and events, using the available systems in accordance with the relevant company standards and instructions.
• 4) If so required, operate the performance monitoring and delay attribution system where competent, to ensure delays are accurately recorded and attributed to responsible managers.
• 5) Act as a single point of contact within RfLI for Network Rail Anglia and Western routes with respect to route controls and applicable signalling centres within Network Rail interface routes.
• 6) Working with the Operations Improvement Manager to ensure the relevant actions and learnings from the daily performance call are captured and followed up with the relevant teams.
• 7) Carry out other duties as directed by the TfL Service & Infrastructure Manager and/or Operations Improvement Manager.

SKILLS

• Ability to communicate and influence effectively with rail industry stakeholders.
• Ability to plan course of action for self and others, running time, resources, and surrounding circumstances to deliver objectives.
• Ability to work to clear and concise operating instructions and procedures.
• Ability to work within a multi-disciplined team.
• Ability to work within a busy control room environment.
• Ability to multi-task.

KNOWLEDGE

• Good geographical knowledge of the Elizabeth line (essential)
• Good computer skills and proficient in Microsoft Excel and Word (essential)
• Knowledge of industry and police incident management protocols such as JESIP (desirable)

EXPERIENCE

• Leading and communicating critical action in real time (essential).
• Managing, responding, and recording information in real time (essential).
• Previous experience working within control, logistics or operational environments (desirable).
• Previous experience in working with incident management procedures and protocols (desirable).

APPLICATION PROCESS

Please apply using your CV and a one page (maximum) covering letter. PDF format preferred and do not include any photographs or images.
Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV and cover letter reflects the requirements of the role you are applying for. Short listing will be carried out on the basis of answers to any pre-screening questions and the information on your CV and covering letter.
There will be a face-to-face interview/assessment in London on 11th Feb 2025.
The closing date for applications is Sunday 2nd February 2025 @ 23:59hrs.
We would ideally like the succsessful candidate to start in the role on 17th March

• The Elizabeth line is the new and much-anticipated high-frequency, high-capacity railway for London and the South East. Typically carrying up to 72,000 passengers each hour demands a highly trained, skilled and cohesive team.
• In this role, the Incident Support Controller will support the Service & Infrastructure Manager (SIM) with incidents that occur on the Elizabeth line ranging from infrastructure failure, operational and weather related incidents as well as critical and major incidents that may occur on the network.
• You will play a key role in keeping both our internal and external stakeholders informed on how the network is operating and updating them on incidents that occur on the network through timely and accurate messaging.
• This is a Safety Critical Role working across 24/7/365 shifts.