Incident Support Line Operator

at  Warrigal

Service Integrated Communities | Administration

• Part time position- rotating roster across 2 weeks
• Great Culture & On-boarding Process
• Play a pivotal role in shaping the future of Warrigal
• Join the organisation that has been caring for our aged care community for over 55 years
• Hourly Rate: $26.85- 29.47 + Super

ABOUT US:

Our workplace culture, what we call The Warrigal Way - is very important to us. We have a very approachable and supportive team, whether it’s our executive leaders, managers, or any one of our care home staff or volunteers, we support each other to bring the best possible outcomes for our residents. We believe older people should have the opportunity to be themselves, be happy, connected and live great lives. Providing outstanding support and services for our ageing communities, that’s our story.
We encourage Aboriginal and Torres Strait islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.

You will be at the forefront of our incident management system, playing a crucial role in ensuring the safety and well-being of our clients across Residential Care Homes (RCH), Home Care Services (HS), and other direct care services. Your primary responsibility will be to gather detailed information about incidents from managers and accurately log these incidents into our system according to established protocols. This will involve evaluating the severity of each incident, ensuring that all relevant details are recorded, and reporting the information to the appropriate authorities, including the Aged Care Quality and Safety Commission when necessary. You will manage and update incident records on our network drives, track the progress of ongoing incidents, and escalate urgent matters to senior management as required.
This is a part time position rotating roster across two weeks:
Week 1: Wednesday & Thursday- 8:30-17:00
Week 2: Saturday & Sunday: 09:00-15:00
You will be based in the office with the opportunity to work from home when required.