Income Officer

at  Bromford

Do you have a passion for customer service? Do you want to join an organisation certified as a Great Place to Work? If you want to make a difference in people’s lives and have experience of working in benefits, housing income or another related area, we want to hear from you!
Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You’ll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment.
We’re seeking an individual who can thrive in a customer-facing role and deliver exceptional service. Relevant experience in housing or benefits advice is required and someone with a genuine passion for problem-solving and a collaborative mindset.
In this role, you’ll need to be able to think independently, drawing on your own initiative to find creative solutions for customer issues. At the same time, you’ll work closely with other departments, demonstrating strong interpersonal skills to ensure the best possible outcomes for the people we serve.
No matter the challenge, your commitment to providing a superior customer experience will shine through. You’ll go the extra mile to understand individual needs and work tirelessly to address their concerns.

IN THIS ROLE, WE WANT YOU TO BRING:

• Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection
• An understanding of housing benefit, universal credit and welfare reform
• Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way
• A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload
• A willingness to find a solution for customer’s individual needs, including effectively negotiating repayment arrangements
• Good IT skills, attention to detail, and an excellent work ethic
• A full driving licence and access to a vehicle.
  If this sounds like the kind of role you’d excel in, we encourage you to apply. This is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it’s about building trust, developing relationships and enabling people to thrive, building a brighter future for themselves.