Income Officer

at  Sovereign Housing

We have a Fixed Term Opportunity for an Income officer to join our Customer Accounts team in Newbury, covering the Oxfordshire area for 12 months.

THE ROLE:

As an Income Officer you’ll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You’ll be on standby to visit customers in their home as well as occasionally attending court hearings, and will take our hybrid approach working from home, the Newbury office, and onsite with our customers

YOUR RESPONSIBILITIES WILL INCLUDE:

• Delivering a comprehensive rent & service charge collection service across the region
• Monitoring customer accounts for all tenures
• Managing end to end processes
• Engaging with external agencies including local authorities when needed
• Managing evictions

TO BE SUCCESSFUL IN THIS ROLE YOU’LL NEED:

• Knowledge and experience of either social housing, home ownership or the private rented sector
• Excellent customer service skills
• A working knowledge of welfare benefits
• To be a self-starter with a proactive approach and possess the ability to work without close supervision
• To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.