Income Protection Case Manager

at  Resolution Life

About Resolution Life
At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.
For customers, advisers, companies and the industry, we are making an impact worldwide.
Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.
Resolution Life Australasia, manage ~$30 billion in assets, service over 1 million customers with superannuation, investments and life insurance policies and have over 1000 employees across Australia and New Zealand.
Why us?
We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums and excellent customer service.
We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.
The Opportunity
Step into a dynamic role as an Income Protection Claims Case Manager where you’ll drive impactful outcomes through empathy, expertise, and efficient management. You’ll take charge of a diverse portfolio of claims, ensuring seamless customer journeys by providing compassionate service and processing payments with precision and timeliness. Collaborating within a self-managed team, you’ll tackle daily challenges while conducting thorough case reviews from beginning to end.
Your role goes beyond processing claims; it involves using your analytical acumen to interpret medical and financial data, applying your negotiation skills to achieve sustainable outcomes with stakeholders like rehabilitation specialists and actuaries. Ideal candidates will bring motivational interviewing skills, a background in managing complex claims, and a deep understanding of rehabilitation strategies.
If you’re passionate about making a difference and thrive in a fast-paced environment where every day presents new challenges, we encourage you to apply your allied health or related background to this fulfilling opportunity. Join us and help shape positive outcomes for our customers while advancing your career in a supportive and engaging workplace.
This role offers a Permanent full-time contract and embraces flexible working arrangements. You’ll have the freedom to work remotely, with occasional office attendance required on an ad hoc basis and team discretion, ensuring a harmonious balance between business needs and personal flexibility.
Your Story

RLA has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:

• Detailed knowledge of rehabilitation process and a minimum of 2 years’ experience in applying targeted rehabilitation and return to work strategies
• Management of complex long-term claims
• Allied Health qualification and/or background in Workcover and/or Legal preferred, but not essential (this is highly desired but not a deal breaker)
• Understanding of the Risk Insurance market and associated products will be advantageous
• Detailed planning, time management and prioritisation skills
• Strong written and verbal communication skills
• Ability to regularly engage with various internal stakeholders and departments
• Advanced MS Office skills (Word, PowerPoint, Excel)

Critical Skills

At Resolution Life, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:
Our culture underpins our values and guides our decision making. It’s also what makes Resolution Life a great place to work.
Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.
Every day is an opportunity to grow – and we hope to offer our people a career, not just a job.
The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.
Join us
Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.
As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at talent@resolutionlife.com.au.
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Please refer the Job description for details