Indirect ASP Relationship Manager - 4hours

at  Lexmark International Inc

EDUCATION & EXPERIENCE:

• BA/BS degree in Business or equivalent experience and background
• Significant experience interacting with both internal and external customers, including executives.
• Experience with the delivery of operations through the use of technology solutions.
• Experience in implementing tri-party contracts.
• Experience with service companies.
• Demonstrated experience in business analysis.
• Experience in major project management with multi-discipline team members. Strong project management skill set.
• Cost management experience

SKILLS:

• Fluent in ENGLISH AND GERMAN
• Ability to create structures and processes through formal and informal leadership
• Excellent team player
• Comfortable working in a matrix organization
• Ability to develop strong business relationships
• Strong customer focus
• Strong analytical and reasoning abilities
• Strong ability to problem-solve and resolve conflict situations independently
• Well organized and able to influence others.
• Well-developed interpersonal skills
• Ability to establish credibility and be decisive
• Excellent written and verbal communication skills.
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1. Strategic Role:

• Develops and implements the indirect service delivery operation strategy for EMEA, linking it to the WW strategy, and implements these strategies within the country-centric business model.
• Responsible for the design and implementation of the new indirect service contracts. Manages the reporting data provided within the system and by the logistic service provider. Actively engages in project teams to understand current customer requirements and industry and competitive trends that drive standard practice development for the operations.
• Recommends and implements techniques to improve the productivity of the operations, increases efficiencies, cuts costs, takes advantage of opportunities, and maintains state-of-the-art practices in all aspects of the operations.

1. Practice Implementation Tasks:

• Works with Country Service Managers, EMEA Service Operations, and WW to document and implement through the country service operations teams, the operational practices and workflow to meet the indirect service business requirements based on an analysis of both Lexmark and the customer requirements.
• Implements and maintains standard partner metrics and internal operational metrics for all indirect service operations and monthly key performance indicators related to operations for EMEA operations reviews.
• Develops the Strategy and project plans to implement the new indirect service program, promoting these in the EMEA Countries and Central organizations.
• Develops, Pan-European level practices/contracts for implementation through the Central or Country structures to meet customer Pan-European business requirements.
• Co-ordinates and monitors operational delivery of all indirect service contracts and all Logistic partner contracts.
• Validates and documents via flowcharts and written procedures all operations practices required for the operational implementation of the new indirect service contracts. This includes defining the interfaces with owners of other functional business processes (finance, service delivery, sales, etc). It also includes ensuring that a functional equivalent of each operational practice is defined and implemented in each country.
• Responsible for the presentation of operations solutions within the indirect service environment.
• Participates actively in the strategic development process of the indirect service operations at the country and EMEA levels. Insures this strategy co exists successfully.

1. Additional Responsibilities:

• Works the cost model of the indirect service out with the Finance team Keeps abreast of current trends and practices in the field of expertise. Provides parts usage data
• Assumes other special activities, projects, and responsibilities from time to time as directed.