Industry Support Associate Engineer_ German

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The focus of your daily work is to make every interaction a positive and valuable experience for our customers:

• Listen to our customers and understand issues described in incidents
• Foster customer relationships by utilizing real-time channels
• Provide timely and regular updates as well as solutions according to our Service Level Agreements
• Reproduce issues in our internal test landscape, perform detailed root cause analysis and resolve known errors
• Cooperate closely with our colleagues from development testing new or enhanced functionality to ensure high quality of product features
• Create meaningful documentation of solutions to known issues and consulting questions
• Willingness to learn continuously and enhance skills beyond own core functional focus
• A basic understanding of on-premise and cloud-based solution

The focus of your daily work is to make every interaction a positive and valuable experience for our customers:

• Listen to our customers and understand issues described in incidents
• Foster customer relationships by utilizing real-time channels
• Provide timely and regular updates as well as solutions according to our Service Level Agreements
• Reproduce issues in our internal test landscape, perform detailed root cause analysis and resolve known errors
• Cooperate closely with our colleagues from development testing new or enhanced functionality to ensure high quality of product features
• Create meaningful documentation of solutions to known issues and consulting questions
• Willingness to learn continuously and enhance skills beyond own core functional focus
• A basic understanding of on-premise and cloud-based solutions