Infiniti Centre Host

at  AW Rostamani

Infiniti Centre Host

Description:

• Greet and welcome customers confidently and professional manner.
• Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments.
• Assisting the customers till a sales consultant becomes available.
• Contacting the customers after two days of their visit to ensure maintaining high level of customer service.
• Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis.
• Create the lead in Salesforce and transfer to the sales consultant.
• Ensure all leads are converted and report to the manager.
• Creating Leads from Telephone Inquiries and send it to the Sales Team.
• To ensure all incoming calls gets answered within three rings.
• To ensure all calls will be transferred to the right person within 45 seconds.
• Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required.
• Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly.
• Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)
• Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (Every 15 days.)
• Support the Delivery in charge in conducting a physical stock check – (Weekly)
• Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)
• Support in keeping records of maintenance on the Fleet of Test drive vehicles.
• Preparation in support of test drives to Sales Executive’s.

Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis

• Assist in obtaining the required maintenance and support suppliers.

Keep a stock inventory of supplies and report to line manager accordingly.

Qualifications:

• Bachelor’s Degree or High School Diploma
• Experience in UAE will be preferred.
• Fluency in the English language. Speaking Arabic is an advantage.
• Knowledge of reception and office administration
• Excellent oral and written communication skills
• Computer proficiency
• Stress management skills.
• Time management skills

Organization: Vehicles - Infiniti Showroom Sales IREDI - Szr
Company Name: Arabian Automobiles Co LLC
Job Posting: Nov 11, 202

Please refer the Job description for details