Infirmière gestionnaire de cas bilingue/Bilingual Nurse Case Manager (contr

at  McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

SECTION C – KEY REQUIREMENTS

Communication & soft skills

• Effective interpersonal and leadership skills
• Ability to build and maintain professional, yet empathetic relationships;
• Lead difficult conversations with key stakeholders and patients
• Excellent written and verbal communication skills, bilingualism is preferred
• Thrives in a team-oriented environment
• Excellent presentation skills, both face to face and virtual

Technical & Business Understanding

• Strong computer and software skills: Excel, Word, Outlook, Adobe
• Acrobat, CRM database entry, VOIP telephony, web portals, teleconferences, web-based meetings.
• Experience in data management/reporting tools is an asset
• Strong business and financial acumen
• Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel

Traits

• Efficient time management
• Strong analytical and mathematical skills
• Ability to motivate, influence and coach colleagues
• Effective organizational skills; attention to detail

Requirements

• Motivated, personable and agile personality with experience in stakeholder management and patient care
• RN or RPN license required
• 5-7 years of case/patient management experience/health service experience
• Demonstrated interpersonal skills with a winning customer service attitude and professional phone etiquette
• Strong communication skills (written and verbal) Bilingualism (E/F) is required
• Extensive knowledge of the MS therapeutic area is an asset
• Flexibility to travel across North America (approx. 30% travel depending on site assignment)
• Ability to flex with working hours

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team
• Telephone support in a live inbound/outbound call center (including maintenance calls and adherence support both inbound and outbound as needed);
• Understand the patient’s healthcare plan and provide opportunity for the patient to access support beyond program medication.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;
• Attend patient meetings, conferences as needed to increase knowledge in order to better support and educate patients
• Identify and report AE’s to health Canada, Med Info and enter source system and third-party system