Informal Conflict Management Practitioner

at  National Research Council Canada

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

• The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.

Candidates are asked to self-declare when applying to this hiring process.
City: Ottawa
Organizational Unit: Executive Offices
Classification: PE-5
Tenure: Continuing
Language Requirements: Bilingual Imperative CBC/CBC

EDUCATION

A university degree (post-graduate training in field(s) relevant to the position may be considered an asset), which may include science, engineering, social sciences (business, psychology, law, economics, ethics), human resources management, labour relations or organizational development.
Designation as Third Party Neutral, master degree in conflict management or equivalent (may be obtained through training - documented proof required), Certification in coaching or accreditation in NOVA GLOBAL or EQ-I may be considered an asset.
For information on certificates and diplomas issued abroad, please see Degree equivalency

EXPERIENCE

• Significant experience in providing informal conflict management services in a workplace setting, including all of the following: conflict coaching, mediation/facilitated discussions, and group interventions.
• Experience consulting and providing advice and recommendations on complex issues raised by senior management, unions or employees.
• Experience in developing and delivering presentations and training materials related to conflict management.
• Experience in conducting workplace assessments and/or facilitating workplace interventions with groups in conflicts.

LANGUAGE REQUIREMENTS

Bilingual Imperative CBC/CBC
Information on language requirements and self-assessment tests

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada’s largest research and technology organization.
We are looking for an Informal Conflict Management Practitioner to support our Secretary General Office. Reporting to the Ombud, you will be responsible for providing guidance, services and specialized expertise in the field of conflict resolution / informal conflict management to employees and managers of the NRC, in order to establish, maintain and restore a positive and productive work environment within the organization and increase individual and organizational conflict competency.
NRC managers and employees may seek conflict resolution services and assistance in a variety of workplace conflict situations including:

• Interpersonal conflicts or specific disputes arising between employees (including managers) of the organization, or between employees of the organization and external stakeholders, partners or clients.
• The management of disputes or conflict situations that have arisen on a larger scale, involving a group or groups of employees and/or managers.
• The prevention of apparent or perceived conflict situations that could develop as a result of planned or unforeseen major changes, events or other pressures.
• The management of apparent or perceived systemic causes of conflict within teams or larger elements of the organization.