Informatics Technical Specialist AMS

at  Abbott Laboratories

ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

REQUIRED QUALIFICATIONS

• Bachelors or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines or relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.

REQUIRED EXPERIENCE

• Sound understanding of diagnostics laboratory workflows and related technologies
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
• Able to execute assigned tasks satisfactorily with a high degree of commitment and
• quality, independently
• Technical proficiency with general business applications such as MS Office, MS Project/
• Strong verbal and written communication skills with excellent customer facing capabilities
• Attention to detail and a concern for quality; action oriented for solving problems
• Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues
• Customer focused with great interpersonal skills
• Team players with awareness/experience of the business

• Identify customer needs, propose solutions, manage, and resolve complex problems.
• Provide feature/ product enhancement input based on customer feedback.
• Maintain and assume accountability for a culture of high customer service.
• Provide comprehensive support for entire informatics solution.
• Partner with Digital Health Solutions teams to optimize informatics solutions and offerings as well as quality of service.
• Support post-sales informatics activities and provide expert knowledge.
• Serve as level 1 complaint resolution via call center phone support function.