Informatics Technical Specialist - Core Lab Division

at  Abbott Laboratories

REQUIRED QUALIFICATIONS

• Bachelor’s degree in computer science, information systems, medical technology, or related field
• 2 years of informatics technical application experience in hospital or laboratory settings or in server technologies/services, workstation/ desktop technology, internet protocols, remote connectivity, corporate virus protection products
• Successful engagement with customers
• Previous dealing with lab staff is an advantage
• Excellent verbal and written communication skills in English
• Excellent experience in use of analytical tools and software
• Flexible to travel up to 80% of the time across Saudi Arabia, Middle East and sometimes in whole EMEA.

• Provide comprehensive support for entire informatics solution.
• Work in AlinIQ AMS/AlinityPro team in Center of Excellence to optimize informatics solutions and offerings as well as quality of service.
• Assist in the preparation of statement of work documents, ensuring all relevant information is captured.
• Ensure all informatics implementation projects are delivered and executed as per statement of work.
• Specify the appropriate hardware solution for professional services informatics solutions and where appropriate liaise with third party IT hardware providers.
• Perform software-related installation and configuration processes.
• Deliver structured software application product training to the end user.
• Support post-sales informatics activities and provide expert knowledge.
• Serves as level 1 and/or 2 complaint resolution for service requests coming from CMSNext.