Information Adviser

at  York St John University

Department:

Student Success and Learning Services
Location:

York
Salary:

£24,600 to £26,038 per annum
Contract Duration:

31/07/2024
Closing Date:

Wednesday 12 February 2025 at midnight
Interview Date:

Wednesday 05 March 2025
Reference:

012-25

REQUIRED SKILLS AND EXPERIENCE

The successful candidate will thrive working in fast paced customer focused environment, and will be able to display experience of:

• supporting customers with empathy
• a desire to provide a continually excellent service
• excellent communication and interpersonal skills
• experience and familiarity with IT systems
• ability to work using own initiative
• flexibility to accommodate changing needs

As the majority of our service is located within the library, library experience is also a bonus.

We are looking for people who are excited about customer services in a university setting and will commit to and help us improve our current high standards of service. In this role you will ensure that we provide a fast, accurate, and efficient customer service to students and staff within the university. The service is on the front line representing the university in the Fountains Learning Centre and Holgate Student Centre, helping customers to get the information and resources they need to be a success at the university.

In addition to staffing the two main information desks at the university, Information Advisers also:

• answer phone calls and emails
• register and maintain library user records
• determine priorities of incidents and service requests for themselves and ITS
• assist with issues related to equipment and online resource access for students and staff
• provide materials for accessibility requests (sourcing or scanning)
• assist students with their searches for books, journals, and other resources
• assist with maintenance and control of library stock, including shelf checking and shelving
• rove the buildings to assist students, staff and other users of the service