Information and Advice Adviser

at  Age UK

35 HOURS

Age UK’s National Advice Line is recruiting for Information & Advice Advisors.
Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.
Many older people are concerned about the cost of rising energy bills, poor housing, accessibility to health and social care services. This is where our Information and Advice Advisers play a vital role in raising awareness and empowering older people to access the support they need, and to understand their statutory rights. Due to the growing demand of this fantastic service, we are recruiting for Information and Advice Advisors to join this friendly and supportive team.
If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!
The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.
In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people’s rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.

Must haves:

• Excellent active listening
• Excellent oral and written communication skills
• Proficient in the use of IT e.g., Microsoft Office applications including Word, Excel, Teams, and SharePoint
• Previous experience of using multiple IT systems including CRM and other applications at the same time
• Ability to handle and present clearly and concisely large amounts of subject knowledge, often of a complex nature, both orally and in writing
• Accurate and attentive to detail
• Calm, empathic, compassionate
• Committed to providing a high-quality service
• Committed to a team working approach.