Information and Performance Analyst

at  Local Care Direct

JOB SUMMARY

Local Care Direct is a non-profit Social Enterprise operating 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.

LOCAL CARE DIRECT HAVE AN EXCITING FIXED TERM VACANCY AVAILABLE FOR AN INFORMATION AND PERFORMANCE ANALYST WORKING AS A KEY MEMBER OF OUR MANAGEMENT INFORMATION TEAM FOR 37.5 HOURS PER WEEK BASED AT LEXICON HOUSE IN LEEDS.

We are looking for a passionate applicant with advanced knowledge of Microsoft excel (Macros, Pivot tables and power query) and the ability to transfer information into clear understandable reports and presentations.
Annual Salary: £31,208.00
Location: Local Care Direct, Lexicon House, Wilmington Grove, Barrack Street, Leeds, LS7 2BQ
Hours: 37.5 hours per week worked Monday to Friday 09:00 to 17:00 (1/2 hour unpaid break).

ABOUT US

We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.

JOB DESCRIPTION

Job Title: Information & Performance Analyst
Team: Management Information / Quality & Risk
Base Location: Lexicon House
Line Manager: Head of Management Information
Hours of Work: 37.5 hours Monday Friday 09:00 to 17:00
Fixed Term Contract Length: 12 months
DBS Check Level Required: None

MAIN DUTIES OF THE JOB

The Information and Performance Analyst is a key role within the Management Information Team frequently represent the team as a first point of contact for performance and business reporting requirements, working directly with the operational and corporate directorates to design, develop and provide regular and ad hoc highly complex, specialist analysis reports. This work will support operational & resource management, business planning and deliver external and internal reporting requirements validating the accuracy of outgoing information and communicating complex issues to the appropriate audiences for action.
The Information & Performance Analyst will apply specialised data analysis and interpretation skills through using current and developing systems, to provide data for and on behalf of Local Care Direct ensuring that the information provided is relevant, accurate and appropriate and produced on time in an easily understandable format.
They will play a key role in the future development of the organisations business and performance reporting procedures and systems, the post holder will be expected to present highly complex, specialist analysis to a variety of audiences including senior managers, whilst explaining all report findings and resolving any data issues.

JOB PURPOSE:

This is a key role within the Management Information Team. The post holder will frequently represent the team as a first point of contact for performance and business reporting requirements, working directly with the operational and corporate directorates to design, develop and provide regular and ad hoc highly complex, specialist analysis reports. This work will support operational & resource management, business planning and deliver external and internal reporting requirements validating the accuracy of outgoing information and communicating complex issues to the appropriate audiences for action.
The post holder will apply specialised data analysis and interpretation skills through using current and developing systems, to provide data for and on behalf of Local Care Direct ensuring that the information provided is relevant, accurate and appropriate and produced on time in an easily understandable format.
Playing a key role in the future development of the organisations business and performance reporting procedures and systems, the post holder will be expected to present highly complex, specialist analysis to a variety of audiences including senior managers, whilst explaining all report findings and resolving any data issues.

KEY RESPONSIBILITIES

• To produce timely, accurate and informative performance reporting for internal and external purposes to meet internal process and external contractual and statutory standards.
• To provide clear and concise written and verbal reports on performance indicators to staff within the organisation, which will involve the interpretation of data and the need to present complex and sometimes sensitive or contentious information in a clear and understandable format.
• To be responsible for the production and development of regular reports using appropriate software packages such as MS Excel, MI View (in house MI tool), Power BI and SQL to analyse and interpret organisational performance.
• To interpret and analyse activity and KPI performance data to produce complex reports, drawing attention to areas of concern and occasionally investigating these, recommending changes to work practices and policy, where necessary.
• To sometimes extract complex data from multiple organisation systems, on occasion using complex querying methods and languages.
• To be responsible for the coordination and dissemination of key contractual reporting for multiple services to Commissioners on a monthly and quarterly basis.
• To be responsible for the development and ongoing maintenance of performance dashboards which ensure the right information is available at the right times at all levels of the organisation.
• To work with the Head of MI on developments and the design of new health related data sets as well as the production of existing dataset requirements to be uploaded into various data portals.
• To adapt, design and develop reporting processes to support local and national policy and other requirements in partnership with the Head of Management Information.
• To support the implementation of new systems and liaise with software system providers in respect of performance reporting and data management including design of filters and reports as and when necessary.
• To provide quality assurance advice to other departments which have responsibility for data production, analysis, and reporting.
• To support operational managers and Clinicians in the decision making process by ensuring that the information generated by the team is accurate, timely and fit for purpose.
• The post holder will track and monitor progress and report progress against identified measures on a regular basis to various stakeholder groups and update the team reporting schedule accordingly.
• To respond to ad hoc questions and requests for reports, which may often have short deadlines, effectively, efficiently, and professional ensuring constant review of priorities and work allocation.
• To have day to day coaching responsibilities for the Data Analyst and Information Officer and when required supervisory or line management responsibility.
• To check and distribute reports produced by the Data Analyst and / or Information Officer that may require extra validation.
• To attend, as and when required, Operational Business / Senior Management Team Meetings on behalf of the department.
• Ensure all processes used in the production, analysis, reporting and storage of data are documented, reviewed, and stored including appropriate change controls.
• To identify data quality issues and to work with Information colleagues and operational services to identify and implement solutions.
• Cross cover other roles within the team during periods of Annual Leave of Sickness.
• Prioritise and delegate day to day tasks to the Data Analyst.
• To promote effective cross functional working which supports the achievement of the objectives, standards, and protocols of other directorates.
• To participate in activities that encourage integration with the surrounding health economy including liaison with other agencies.
• To support and comply with all instructions and reasonable requests made by line management.
• To ensure the Management Information team operate within information governance protocols and business confidentiality is maintained at all times.