Information and Referral Specialist - Newcomer Information Centre (FT Contract)

at  YMCA of the National Capital Region

OVERVIEW

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.
This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

WHAT QUALIFICATIONS AND ABILITIES ARE WE LOOKING FOR?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

EDUCATION

• Post-secondary education or equivalent in a related field

EXPERIENCE, SKILLS AND ABILITIES

• Knowledge of immigrant settlement services and programs offered for Newcomers to Canada
• Previous work experience in a multicultural environment
• Strong computer skills including MS Office suite, online research, data entry, social media
• Excellent organizational skills and detail-oriented
• Strong customer service skills
• Superior problem-solving skills and demonstrated good judgment
• Proven sensitivity in working with the needs of immigrants from diverse cultural backgrounds
• Ability to assess the information needs of clients served

ADDITIONAL REQUIREMENTS:

• Applicants must already have a valid permit to work in Canada.
• A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
• Annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

• Conducting needs assessments and providing referrals to appropriate services and resources as identified.
• Assisting clients in accessing information and services that best meet their needs.
• Providing relevant information to enable Newcomers to access the desired services and programs.
• Responding to each client in a professional and culturally appropriate manner.
• Collecting, tracking and reporting statistical data reflecting services provided.
• Delivering quality-based, client-directed, neutral referral services.
• Applying the Privacy Policy throughout all data collection and all record management.
• Coordinating community events as required.
• Delivering orientation sessions and workshops as required.
• Contributing to the development and maintenance of a substantial library of settlement resources.
• Contacting clients, booking appointments and facilitating online webinars
• Providing rotational coverage at the main reception desk, including appointment scheduling for Settlement Workers and support to outreach activities.
• Working in collaboration with the Employment Access Centre team and assisting employment services clients on a basic level.