Information Assistant

at  Nottingham Trent University

LIBRARIES AND LEARNING RESOURCES ( LLR)

At the heart of Nottingham Trent University, our Libraries inspire and enable independent learning and research. We actively engage with a diverse range of customers and make a difference. We create an inspiring, physical and online for learning and research.
We want to make it easy for people to use our libraries and learning resources, and that’s where you come in! We’re looking for an Information Assistant to join our friendly and welcoming User Experience team.

WHAT YOU’LL BRING

You’ll bring your excellent customer service skills and ability to work effectively with a wide range of people. If you are confident with using IT systems and have experience of supporting customers in a busy service environment, we’d love to hear from you!
For more details take a look at the role profile. We will still consider applications even if you don’t meet all the requirements so don’t be put off if you don’t match them perfectly!
The Job Specification is attached below, detailing the requirements of the role and identifying the skills, knowledge, experience and behaviours we are seeking. Please use this document to assess your suitability for the position, and refer to these documents when completing your application to ensure you provide evidence to demonstrate how you meet the requirements of the role.
For any informal queries about the role or the LLR team, please contact Karen Doubleday (User Experience Team Leader) at karen.doubleday@ntu.ac.uk.

WHAT YOU’LL BE DOING

This role isn’t just checking and sorting books. You’ll be an essential support to customers of our Libraries and learning resources, providing practical help and guidance.
You’ll be the go-to person for face-face, telephone and online enquiries and assistance.
Supporting customers to get online or how to use software one minute, and then identifying and referring specialist enquiries the next. No two days will be the same as you’ll work on a rota basis, completing a variety of tasks.