Information Assistant x3

at  Plymouth University

SKILLS INCLUDE:

• Customer Service skills (essential)
• Effective verbal and written communication skills (essential)
• Ability to work effectively as part of a team (essential)
• Attention to detail
• Problem solving
• Aptitude and motivation to investigate, advise and resolve, or refer issues and difficulties when necessary
  You may be asked to sort and shelve books, pack or unpack boxes, lift boxes and other reasonable weights and move trolleys or small items of furniture with reasonable adjustments where necessary.
  The library operates 24/7 365 and staff will be required to work unsocial hours (early mornings, evenings, weekends, bank holidays and university closed periods) with the possibility this will involve lone working.
  We regret that there is no opportunity to work from home in this position.

APPLICATION PROCESS:

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.
For an informal discussion to find out more about the role then please contact Claire Edwards: by email at claire.edwards@plymouth.ac.uk
Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

ABOUT THE ROLE:

LDS are looking to appoint 3 Part-time permanent roles working 2pm-8pm Mon – Sun (3 days on-3 days off).

WHAT WILL YOU BE DOING?

You will report to a Service Operations Manager and contribute to the delivery of a customer focused, cost effective and efficient library and digital support service.

DUTIES WILL INCLUDE:

• Staffing the Library Reception Desk – Supporting University staff, students and visitors with library access and general enquiries including remote support outside of core hours.
• Ensuring that the physical learning spaces both within the Library and across Campus meet the needs of the students and that they are safe and comfortable to use e.g. Health & Safety checks, fault reporting, signage and furniture maintenance.
• Ensuring physical stock is readily available and in good condition e.g. shelving, pickup, emptying book bins, handling alerts and reservations.
  We are looking for positive and pro-active individual/s with excellent customer service and administrative skills who are comfortable liaising with teammates, professional service staff, students and external customers, with a flexible approach to working in a busy team. You will be working with systems such as Alma, Primo, Sunrise, Agresso, Sharepoint and Teams