Information Associate Hourly

at  Virginia Commonwealth University

Description of general responsibilities:
Part-time Information Associates are part of the department of Access Services at James Branch Cabell Library. Access Services introduces VCU community members to library services, staff, and information resources that advance their academic success and research endeavors. We seek to educate patrons so that they may become sophisticated, independent library users and information consumers. We value an exceptional level of service excellence; building relationships with faculty, students, staff, and community members; an environment built on principles of diversity, equity, and justice; and making Cabell Library an accessible, friendly, welcoming atmosphere for study and learning.
This position will work at the Cabell Library Information Desk located on the Monroe Park Campus.

Work responsibilities include:

• Providing access to library materials.
• Circulating library materials to patrons, including books, DVDs, calculators, etc.
• Maintaining patron records in Alma, VCU Libraries’ Integrated Library System.
• Implementing borrowing policies.
• Providing information/reference assistance in person at Cabell Library’s Information Desk and via phone, chat, and text.
• Assisting patrons in locating library materials.
• Maintaining a clean, organized, and sanitary work environment.
• Assisting patrons with their research needs:
• Identifying materials appropriate to users’ needs and skill levels.
• Evaluating and selecting resources based on quality, accuracy, relevance, and authority.
• Maintaining a working knowledge of the VCU Libraries’ suite of research tools.
• Referring to librarians and other library departments for in-depth research assistance.
• Assisting patrons with all aspects of library use:
• Providing directional assistance to services and materials at Cabell Library and at VCU.
• Monitoring library facilities and reporting problems.
• Providing lost and found services.

• Answering fine and fee inquiries and explaining payment optionsAssisting Interlibrary Loan staff by retrieving requested materials, scanning articles and chapters, and performing other duties as assigned.

• VCU Libraries employees are expected to comply with VCU Code of Conduct ( https://president.vcu.edu/policies/ ).
  The library is currently seeking to fill 1 hourly position, working from 10:00am - 2:00pm, Monday - Friday for 25 hours/week. Opportunities to deviate from the scheduled hours once shifts are assigned will be very limited, and we require a high level of commitment and dependability from our hourly employees.
  Qualifications :

Required:

• Customer service experience - those with retail or food service experience are encouraged to apply.Experience or willingness to work in and foster a diverse environment.

Preferred:

• Experience working in a library environment.

• Experience working in an academic setting.Undergraduate degree

• Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

• Providing access to library materials.
• Circulating library materials to patrons, including books, DVDs, calculators, etc.
• Maintaining patron records in Alma, VCU Libraries’ Integrated Library System.
• Implementing borrowing policies.
• Providing information/reference assistance in person at Cabell Library’s Information Desk and via phone, chat, and text.
• Assisting patrons in locating library materials.
• Maintaining a clean, organized, and sanitary work environment.
• Assisting patrons with their research needs:
• Identifying materials appropriate to users’ needs and skill levels.
• Evaluating and selecting resources based on quality, accuracy, relevance, and authority.
• Maintaining a working knowledge of the VCU Libraries’ suite of research tools.
• Referring to librarians and other library departments for in-depth research assistance.
• Assisting patrons with all aspects of library use:
• Providing directional assistance to services and materials at Cabell Library and at VCU.
• Monitoring library facilities and reporting problems.
• Providing lost and found services.
• Answering fine and fee inquiries and explaining payment optionsAssisting Interlibrary Loan staff by retrieving requested materials, scanning articles and chapters, and performing other duties as assigned