Information communications technician Apprentice

at  Exeter College ApprenticeshipsCentrax Ltd

The post holder will work as part of the IT department and deliver support and solutions direct to end users across the business to ensure the smooth running of the IT infrastructure.

Requirements and Prospects:

• A sound knowledge of IT is necessary as is an eagerness to take your technology skills to the next level.
• Effective prioritisation skills including the ability to juggle multiple tasks and conflicting priorities and work under pressure to tight timescales.
• Able to explain technical issues without using jargon.
• Excellent interpersonal skills and the ability to communicate effectively in writing, face to face and over the telephone with a wide ranging audience

• Apprentices are to complete the apprenticeship educational format as stated below.
• Attend Exeter college on day release, work to complete the level 3 Information Communications Technician Apprenticeship. Submit set assignments on time and to a high standard. Attend regular reviews with the college NVQ assessor.
• Centrax Newton Abbot site, act professionally and attentively, adhering to all the Centrax policies and procedures.
• Reporting to the IT Manager or Centrax HR assistant any issues that may occur during your term as an apprentice.
• Commit to complete the level 3 at the Newton Abbot site. Required to Represent the Centrax apprenticeship scheme while attending functions i:e College Exposition, local School career fairs.
• Work as a member of the Helpdesk Team which acts as a first point of contact for all employees reporting IT Incidents and making requests.
• Gain knowledge of the Microsoft Office family of software.
• To be able to work under pressure to analyse, solve and seek solutions to problems in an efficient manner, while keeping to the processes and procedures of the department.
• Awareness of security principles around the protection of data on systems.
• Understand the fundamentals of the core Business Systems and be able to use this knowledge to help others.
• Able to work and cooperate within a small team to achieve team and company objectives.
• Liaise and communicate effectively with internal customers including those in other countries.
• To professionally represent Centrax companies to all external parties.
  Hours: 37.00 per week
  About the employer:
  Centrax was founded in 1946 by Richard H H Barr OBE and the late Geoffrey R White. The pair created the company after working with the celebrated RAF officer and engineer Sir Frank Whittle in the pioneering team who developed the jet engine. In the early years Centrax manufactured its own industrial gas turbine, the CS-600. But in 1979 the company signed an agreement with Rolls-Royce to package the 501 gas turbine, which is ideally suited to CHP applications, and allowed Centrax to expand its market capabilities. When Siemens bought out the Rolls-Royce energy division in 2014, they maintained the existing relationship with Centrax – an arrangement which sees us continue to supply the 501, now the A05, alongside the Siemens SGT300 and SGT400 engines. As the premium packager for Siemens engines, Centrax has successfully installed and maintained generator packages across the UK, and in many countries throughout Europe and beyond.

Requirements and Prospects:

• A sound knowledge of IT is necessary as is an eagerness to take your technology skills to the next level.
• Effective prioritisation skills including the ability to juggle multiple tasks and conflicting priorities and work under pressure to tight timescales.
• Able to explain technical issues without using jargon.
• Excellent interpersonal skills and the ability to communicate effectively in writing, face to face and over the telephone with a wide ranging audience.

Upon successful completion of the apprenticeship we hope that the candidate will stay with Centrax.
Training Provided:
You will attend Exeter College one day a week (during term time) to work towards you Level 3 ICT Apprenticeship.

Additional Information:

• Maths and English GCSE grade C/4 (or equivalent).