CIENA IS COMMITTED TO OUR PEOPLE-FIRST PHILOSOPHY. OUR TEAMS ENJOY A CULTURE FOCUSED ON PRIORITIZING A PERSONALIZED AND FLEXIBLE WORK ENVIRONMENT THAT EMPOWERS AN INDIVIDUAL’S PASSIONS, GROWTH, WELLBEING AND BELONGING. WE’RE A TECHNOLOGY COMPANY THAT LEADS WITH OUR HUMANITY—DRIVING OUR BUSINESS PRIORITIES ALONGSIDE MEANINGFUL SOCIAL, COMMUNITY, AND SOCIETAL IMPACT.

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Are you a dynamic and versatile Information Developer who will join the Ciena Product Content Development organization?
Can you contribute to the evolution, development, and maintenance of Ciena Technical Publications that are key to the Ciena business?
Do you thrive on collaborating with brilliant colleagues, inspiring leaders, and a diverse and inclusive global team?

Responsibilities:

• Plan, create, develop, write, edit, and update a variety of software/hardware multimedia and web-based customer technical publications (product descriptions, application/platform guides, installation manuals, operation and administration manuals, user guides, API reference guides, etc.) for packet optical and network management products.
• Research and translate technical information into multimedia and web-based documents (including on-product context-sensitive help) for non-technical and technical users.
• Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
• Produce product documentation and online help that is clear, concise, and compliant with documentation and quality assurance standards.
• Collaborate within cross-functional teams that includes senior Product Line Management, Software & Hardware Design, Product Verification, System Network Engineering, Customer Support, and Marketing personnel.

Required:

• Expert proficiency with Adobe FrameMaker (Structured/XML)
• Experience with DITA
• Experience with editorial software, such as Congree or Acrolinx
• Experience with Agile development processes, including development of customer documentation in an Agile environment
• Experience with CMS and CCMS document management systems

PREFERRED QUALIFICATIONS:

• Experience with the packet optical/data hardware and provisioning/monitoring aspects of telecommunications equipment and networks
• Working proficiency with Microsoft Excel, Word, and PowerPoint
• Working proficiency with Visio, Illustrator, and/or other vector-based graphics creation and editing applications
• Familiar with Generative AI
  Compensation and Benefits
  The annual pay range for this position is $71,900 - $114,900 CAD
  Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
  Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
  

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• Plan, create, develop, write, edit, and update a variety of software/hardware multimedia and web-based customer technical publications (product descriptions, application/platform guides, installation manuals, operation and administration manuals, user guides, API reference guides, etc.) for packet optical and network management products.
• Research and translate technical information into multimedia and web-based documents (including on-product context-sensitive help) for non-technical and technical users.
• Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
• Produce product documentation and online help that is clear, concise, and compliant with documentation and quality assurance standards.
• Collaborate within cross-functional teams that includes senior Product Line Management, Software & Hardware Design, Product Verification, System Network Engineering, Customer Support, and Marketing personnel