Information Officer

at  Oxfordshire County Council

ABOUT US

We are seeking a highly motivated individual to join our Family Information Service team as an Information Officer.

The Family information Service provide free information, advice and assistance on:

• finding and paying for childcare
• play and leisure for children, young people and families
• help for families with disabled children
• family and parenting support

The service also support professionals in their work with children, young people and families by providing a centralised information resource to help guide customers to the services and information that they need.

Deliver a brokerage service for parents in particular need, liaising directly with providers and professionals where appropriate & required.

Work with families, professionals and providers in the provision of a brokerage service in order to:

• work in detail with families to identify their particular need for information or support;
• identify what providers can offer in order to meet a particular family’s needs;
• liaise between families and providers to identify any additional actions required to meet families’ needs;
• as appropriate, refer families or providers on to other professionals in order to access other sources of help and support

Encourage the take up of 2 year old entitlement places by supporting parents and professionals complete the application process and providing information about suitable places.
Maintain and update accurate, high quality information on childcare, early years provision and other services of benefit to parents, prospective parents, children or young persons in Oxfordshire. Use this information to support the Family Information Services’ role in responding to enquiries.