Information Officer

at  Walsall Council

PLEASE NOTE THE LIBRARY SERVICE OPERATES ON A MONDAY TO SATURDAY BASIS; THEREFORE, THIS POSITION WILL INCLUDE WEEKEND WORKING. THIS POST IS PRIMARILY BASED AT LICHFIELD STREET HUB (CENTRAL LIBRARY AND ARCHIVES) BUT WORKING AT OTHER LOCATIONS MAY BE REQUIRED.

The successful post holder will support the effective day-to-day operation delivery of a frontline service that engages with local communities and offers the highest possible standard of customer care and experience.
You will actively promote a welcoming environment and be the first point of contact for all customers. As part of this role, you will assist in performance monitoring to improve quality and effectiveness of the service in line with key performance indicators and targets.
As well as the ability to demonstrate excellent communication skills, you will have proven excellent customer service, and experience of dealing with members of the public in a leisure or library/ culture industry. A flexible and proactive approach to work, both individually and as part of a team, are essential elements for this position.

The Information Officer role would include:

• in person customer service
• the supporting of customers in the use of ICT applications
• the delivery of events and activities which promote the use of library stock and the benefits of reading
• answering enquiries and signposting to other services as part of the Walsall Connected network

The proposed working pattern for this post will be:
Tuesday, Wednesday and alternate Saturdays.
For an informal discussion about these positions, please contact:
Manjit Kaur on 01922 654719 or Beth Chadd on 01922 658398
View Job Description and Employee Specification
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

• in person customer service
• the supporting of customers in the use of ICT applications
• the delivery of events and activities which promote the use of library stock and the benefits of reading
• answering enquiries and signposting to other services as part of the Walsall Connected networ