Information Protection Analyst

at  TransLink

MARKETING STATEMENT

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region’s world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.
At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.
Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you’ll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

KEY ACCOUNTABILITIES

Collaborates with customers, users, information management (IM) and information technology (IT) specialists and vendors in the delivery of projects and operational initiatives using defined methodologies and best practices related to Information retention and lifecycle management, Information protection and security, Privacy and compliance, Metadata and taxonomy, Enterprise search, Information access automation and Digital Preservation.
Analyzes requirements, provides recommendations for system improvements by understanding existing business processes, contributing to new processes and system designs, Collecting, and analyzing data to enable decision-making and process improvements. Troubleshoots and provides technical support for end-users. Conducts internal investigations related to ERIM and supports FOI requests as needed.
Develops current and future state documents to aid in system redesign. Develops user guidelines and provides training on new processes and functionality.
Leads projects related to IM which may include workflow design development, implementation, integration, testing and maintenance of IM solutions maintaining high degree of confidentiality and privacy while accessing information of such nature. Provides support to team members and end-users to ensure they can use solutions and applications effectively.
Leads system configuration, customization, migration and integration initiatives for information, records, and document management systems including system optimization configurations and customizations for system performance and user experience, Plans and executes information migrations between and within information systems, Integrates document and content management systems with other enterprise applications.
Develops automated processes and workflows for information classification, retention schedule enforcement, and compliance monitoring including Designing and implementing automated workflows for records creation, review and approval, Configuring automated processes for the enforcement of retention schedules, Ensuring consistent application of classification and metadata rules across the Enterprise, Streamlining business processes to enhance efficiency and compliance and Generating reports on user activities, access patterns and compliance metrics.
Provides advice and recommendations to management on complex IM/IT issues Including evaluating and recommending adoption of new systems, processes, or technologies by staying current on market trends and industry best practices, provides inputs on developing plans for information management technologies and supports change management efforts.

EDUCATION AND EXPERIENCE

The competencies of this position are acquired through completion of two (2) years of post-secondary educational program in computer science, information technology, information management or equivalent plus four (4) years of recent related experience.

OTHER REQUIREMENTS

Solid experience collaborating with clients, users, information management* (IM) specialists, and information technology (IT) specialists in the delivery of projects and operational initiatives.
Solid knowledge and expertise in document and records management support and business systems development.
Solid experience with OpenText Content Server, Microsoft Purview, SharePoint, Power Automate, Varonis technologies would be considered an asset.
Strong Analytical and problem-solving skills to effectively review and analyze change / improvement initiatives.
Solid communication and interpersonal skills with demonstrated ability to establish and maintain positive, collaborative working relationships with internal clients, team members and stakeholders at all levels of the organization.
Solid time management and organizational skills.

PRIMARY PURPOSE

This role supports effective and efficient management of information and data in the Enterprise, from planning and systems development to information disposal or long-term preservation. Includes: leading initiatives involving collaboration with customers, users, information management (IM) specialists, and information technology (IT) specialists in the delivery of projects and operational initiatives using defined methodologies and best practices; analyzing requirements, providing advice, options and/or recommendations and delivering IM solutions; leading project teams in the design, development, testing, implementation, integration, maintenance, and support of IM solutions; providing advice and recommendations to management on complex IM issues; leading system configuration, customization, migration and integration initiatives for information, records and document management systems and; developing automated processes and workflows for information classification, retention schedule enforcement, and compliance monitoring.