EDUCATION & EXPERIENCE:

• Bachelor’s degree or the equivalent combination of education and work experience required
• 5-7 years related experience required
• Security+, CISSP, or other Cybersecurity certifications preferred
• Experience in Cybercrime, Fraud, or Cyber Threat Management preferred
• Strong written and procedural documentation skills
• Ability to independently identify, address and resolve problems
• Strong interpersonal communications skills
• Team player

PREFERRED QUALIFICATIONS / ATTRIBUTES:

• Strong writing skills
• Critical thinker with attention to detail
• Experience within financial services
• Ability to adapt to changing customer requirements and priorities
  

  LI-Tech

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Supports the Cybercrime Customer Protection team to build and mature capabilities to mitigate digital threats to our customers.
• Duties will include mitigating phishing, smishing and vishing threats targeting TD Customers
• Taking on a leadership role within the team to ensure operational effectiveness and identify process improvement opportunities.
• Identifying new methods to detect, inspect, research and mitigate phishing threats
• Enhancing executive level metrics and reporting
• Building out process documentation
• Vendor management to ensure service quality
• Special projects or initiative