Information Security Officer

at  Montrose Software

REQUIREMENTS:

• Strong problem-solving skills with a focus on delivering high-quality customer service,
• Proven experience in the IT department in the support/security team,
• Proficient knowledge of Windows and macOS operating systems,
• Knowledge of VLAN, IPsec, SSL VPN, WI-FI,
• Familiarity with AWS and Google Workspace,
• Basic information security/risk management knowledge,
• Degree in computer science/business informatics or a comparable degree or successfully completed further education or training in the field,
• Active approach towards managing risks,
• Certifications such as CISP, CISA, CISM are a plus.

• Technical support for users and timely resolution of IT issues in person or via remote channels,
• Preparation, installation and configuration of computer hardware and peripherals,
• Perform regular system maintenance, updates, and backups to ensure system reliability and security,
• Diagnosing and solving problems, including technical, network, and software issues,
• Assist in the management of user accounts, permissions, and access rights in various systems,
• Document IT procedures, technical solutions, and knowledge base articles for reference and training purposes,
• Collaborate with other IT team members to troubleshoot and resolve complex technical issues,
• Monitor system performance, identify potential issues, and implement proactive solutions to avoid downtime,
• Ensure compliance with company policies and security standards in all IT operations,
• Help in maintaining and improving IT security measures.