INFORMATION SERVICES SPECIALIST I

at  State of Illinois

Job Requisition ID: 44376
Closing Date/Time: 02/13/2025
Agency: State Employee Retirement System
Title: Information Services Specialist I, Opt. S - Upward Mobility
Class Title: INFORMATION SERV SPECIALIST I - 21161
Skill Option: System Services - Information Technology
Bilingual Option: None
Salary: $5,423.00 - $7,721.00 monthly/CBA language applies
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

WHY WORK FOR ILLINOIS?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

SPECIALIZED SKILLS

• Requires one (1) year of professional experience providing support for Windows Server Operating System.
• Requires one (1) year of professional experience supporting Windows desktop/laptop operating systems and desktop software such as Microsoft Office products.

MINIMUM QUALIFICATIONS

• Requires knowledge, skill, and mental development equivalent to completion of two years of college with course work in computer science or directly related fields; or satisfactory completion of an agency sponsored training program.
• Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of specific proficiency tests and training programs.

PREFERRED QUALIFICATIONS

• Prefers one (1) year of professional experience providing support for Windows Server Operating System.
• Prefers one (1) year of professional experience supporting Windows desktop/laptop operating systems and desktop software such as Microsoft Office products.

• Works with experienced systems analyst to complete the following: performs midrange server administration and systems maintenance; assists with server systems configurations and build; administers system security of Microsoft servers; assists in software distribution of Microsoft network using application software installation scripts, procedures, and programs; assists with building, testing, implementing, writing documentation, and performing maintenance of midrange Windows server hardware and software systems; implements required fixes to correct security problems defined through diagnostics; documents problems and corrective actions through Change Management systems; performs routine maintenance on server and networking hardware which includes checking for failed components.
• Works with a senior analyst in the build, configuration, testing, installation, documentation, and maintenance of midrange servers and backup/recovery systems. Assists to ensure the configurations comply with Agency security considerations, performance requirements, and established standards.
• Installs and configures new server hardware and network operating systems; assists with the maintenance of server operating system patches, security patches, and service packs; assists with providing support for server functions including configuration, installation and support of Windows Server, Windows Active Directory (AD), virtualized servers, network appliances, network router/switches, WiFi, DNS, DHCP, FTP, antivirus, multi-factor authentication, and other system utilities. Lifts and moves computers to new locations. Travels in the performance of duties. Serves on an on-call basis in emergency situations.
• Gains experience and knowledge by working on projects using various hardware/software which may include Windows Server Operating System, virtual server platform, routing and switching, MS Office 365, MS Visio, Windows PC Operating System, and Windows compatible PC’s and laptops.
• Travels to attend formal training classes if not offered remotely provided by State of Illinois agencies or other private vendors as approved by the Division and Section management.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.