Information Specialist

at  CSG

Hi, I’m Erika Plazas
,
your Recruiter and guide to joining CSG. At CSG, you’re more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

We are looking for Information Specialists who will:

• Utilize Power Platform tools (Power Apps, Power Automate, Power Pages) to automate workflows within the reporting and data processing ecosystem.
• Leverage the capabilities of Power Platform to design apps and pages, allowing the creation of service centers. Develop intuitive interfaces that facilitate the setup and management of service centers, enhancing user engagement and efficiency in service-related processes.
• Collect and analyze transactional data from a variety of imperfect data sources to ensure the breadth, depth, and quality of reporting information. Design data solutions to include intermediate reports, analytics, dashboards, templates, Power BI cubes/reports, scorecards, and other BI solutions.
• Design and construct reusable report parts and templates. Analyze the results, reconcile, and implement data solutions.
• Work with Data Architects, Information Specialists, and Data Scientists to establish system interfaces using ETL tools for the purpose of data integration.

Is this opportunity right for you? We are looking for candidates who:

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we’re the perfect fit.

• Bachelor’s degree in Information Systems, Statistics, related field, or equivalent experience
• Proficiency in English in a business environment
• 2 years of experience working with Power Platform stack (Power Apps, Power Automate, Power BI)
• Familiarity with some of these tools: Power BI, Excel, Microsoft Reporting Services, Microsoft Analysis Services, Power Pivot, Toad for SQL Server, AWS, or Azure.
• Management analytics reporting

Who will love this job

• An analyzer – you enjoy making sense of data, finding resolutions to make meaningful recommendations
• A strategist – you’re curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions
• An trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A producer – you’re comfortable quickly switching context and adapting

Perks & Benefits

• Work from Home, in-office, or hybrid
• Paid Vacation, Birthday, Volunteer and Holiday Time Off
• Education Reimbursement
• And so much more!

Our Story

• Bachelor’s degree in Information Systems, Statistics, related field, or equivalent experience
• Proficiency in English in a business environment
• 2 years of experience working with Power Platform stack (Power Apps, Power Automate, Power BI)
• Familiarity with some of these tools: Power BI, Excel, Microsoft Reporting Services, Microsoft Analysis Services, Power Pivot, Toad for SQL Server, AWS, or Azure.
• Management analytics reportin