Information Specialist - Northern Outreach & Virtual Care

at  Centre for Addiction and Mental Health

Job Description
The Northern Outreach & Virtual Care department is focused on improving access to care, capacity building, and the equitable distribution of care to patients and providers within the mental health and addictions system. The use of virtual care technology, such as telemedicine, is an important modality in the provision of direct and shared care, and capacity-building. This is an emerging area of practice, and one that presents a significant opportunity for improving access to Mental Health and Addictions services, both in remote and urban settings.
We are currently seeking a full-time, contract (12 months) Information Specialist who will be reporting to the Manager, Northern Outreach and Virtual Care. The Information Specialist will be responsible for performing administrative, clerical and program support tasks, and related functions throughout the CAMH Northern Outreach and Virtual Care Portfolio.

Responsibilities include (but are not limited to):

• Coordinating patient referrals;
• Scheduling appointments delivered through CAMH approved telemedicine platforms (incl. Ontario Health/Ontario Telemedicine Network “OTN” NCompass and Webex);
• Registering patients, coordinating physician schedules;
• Maintaining a referral database;
• Entering data and documentation into a hospital health records system;
• Contacting patients and referring providers;
• Providing accurate and timely communication (e.g., emails, phone calls, agendas, minutes);
• Registering new users and supporting existing telemedicine users with their telemedicine accounts;
• Working collaboratively with internal and external stakeholders to support the development and maintenance of program databases, training materials, reports, meeting agendas and minutes, program documents (e.g., training manuals, guidelines, process flows) and presentations;
• Supporting physicians with administrative and technical needs;
• Providing administrative support as necessary to the Supervisor and Manager;
• Completing other duties as assigned across the NOVC and ECHO portfolio

As someone that will be processing confidential client information and supporting the innovative use of videoconferencing platforms for clinical activity, the candidate should understand and apply the Personal Health Information Protection Act in all facets of work. Excellent time management, attention to detail, and ability to prioritize and manage complex and shifting priorities is essential. The ability to work independently, and collaborate with a team are required. This role supports a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at the Queen Street Site.
Job Requirements
The successful candidate will have a Bachelor’s degree in psychology, social science or health related field combined with 2 years of related experience. Experience working in a health care environment and with telemedicine is required. Excellent interpersonal, written and verbal communication, referral processing, scheduling and organization skills, and the ability to work effectively in a dynamic clinical team environment with minimal supervision, are required. You have attention to detail, appropriate business etiquette, and good judgment in handling matters of confidential nature. You will have highly developed interpersonal, and communication (verbal and written) skills, sound analytical and problem-solving skills, and possess strong administrative skills. You must demonstrate sound judgment, tact, diplomacy and the ability to interpret and apply policies and procedures. Excellent organization skills with attention to detail and accuracy, particularly while multi-tasking in high-pressure situations, is required. You will have the ability to remain calm and effective while managing competing priorities and deadlines. Demonstrated ability to adapt to change, learn new technology and protocols quickly, and proficiency with MS Office Suite applications is required. You are customer-service oriented and have the ability to work independently and as a team player with minimal supervision. You also have the ability to prioritize your work activities while responding to multiple demands. You must have advanced knowledge of Microsoft Office software packages (Windows, Microsoft Word, Excel, Outlook, PowerPoint, Access) and knowledge supporting telemedicine, teleconferencing platforms (e.g., Zoom), or similar digital platforms. You will have the ability to learn new computer software systems. Experience with RedCap is an asset. Proficiency in Novari, MSAccess, I-CARE, N-COMPASS and knowledge of telemedicine platforms, including the Ontario Telemedicine Network and Webex are assets. You will have the ability to work with clients, staff and stakeholders from diverse backgrounds. Bilingualism (French/English) and/or proficiency in a second language is an asset.

• Coordinating patient referrals;
• Scheduling appointments delivered through CAMH approved telemedicine platforms (incl. Ontario Health/Ontario Telemedicine Network “OTN” NCompass and Webex);
• Registering patients, coordinating physician schedules;
• Maintaining a referral database;
• Entering data and documentation into a hospital health records system;
• Contacting patients and referring providers;
• Providing accurate and timely communication (e.g., emails, phone calls, agendas, minutes);
• Registering new users and supporting existing telemedicine users with their telemedicine accounts;
• Working collaboratively with internal and external stakeholders to support the development and maintenance of program databases, training materials, reports, meeting agendas and minutes, program documents (e.g., training manuals, guidelines, process flows) and presentations;
• Supporting physicians with administrative and technical needs;
• Providing administrative support as necessary to the Supervisor and Manager;
• Completing other duties as assigned across the NOVC and ECHO portfoli