Information Systems Support Specialist

at  Transportation Federal Credit Union

KNOWLEDGE, SKILLS AND ABILITIES:

2 years’ experience with supporting workstations, servers, printers, networks, and vendor-specific hardware/software, Active Directory, Exchange, O365, etc. in a “Help Desk” environment.
As an alternative to the above experience, be actively engaged or enrolled in college level coursework either working towards a degree in a related technological field or to enhance a degree that is already possessed in a different field.
Experience or education in Network Design, Communications, Information Technology Security concepts, Virtual Servers, and Imaging technologies.
Any technology industry recognized certifications are a plus, such as CompTIA A+, Network +, or Security-CE +.

PHYSICAL REQUIREMENTS

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Occasionally lift and move objects weighing up to 25 pounds.

• Support Microsoft Windows server operating systems, Microsoft Exchange, DNS and Active Directory, and virtualization platforms.
• Provide support for Microsoft Office 365.
• Monitor “Service Desk” emails and provide desktop and application support to all Credit Union end-users. This could include new user setups, line of business application support, and hosted application support.
• Produce, maintain, and update technical documentation including Credit Union software and hardware inventory.
• Support and administer Azure AD.
• Work with vendors to support organizational goals.
• Troubleshoot and coordinate problem resolution with vendors, coordinate system and application software updates.
• Assist in the development and maintenance of internal standards and controls in accordance with credit union policies and procedures.
• Test, install, and document requested programming support.
• Ability to work with a diverse population and convey technical information into easy-to-understand concepts
• Ensure compliance with credit union policies and procedures.
• Perform other related duties as assigned
  Requirements: