Information Systems Technician
at Ceragon
București, Municipiul București, Romania -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Nov, 2024 | Not Specified | 11 Aug, 2024 | 2 year(s) or above | English,Troubleshooting,Active Directory,Service Orientation,Bitlocker | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Ceragon is seeking a technically adept individual to deliver front-line support to our employees. The ideal candidate will possess a robust blend of technical skills and customer service capabilities, and should be deeply passionate about technology with a customer-first mindset. This role demands patience and the ability to engage positively with users.
Key Responsibilities:
- Respond to incidents and service requests from end-users by adhering to established procedures and protocols.
- Install, configure, and manage computer hardware, operating systems, and applications.
- Troubleshoot system and network issues, identifying and resolving hardware or software problems effectively.
Requirements:
- 2-4 years of experience in Technical Support within a global organization.
- Essential skills include installation and troubleshooting of:
- • Windows client systems across all versions. • Hardware and software malfunctions. • Printer and mobile device issues.
- Proficient knowledge of network protocols including DNS, DHCP, and TCP/IP.
- Experience in installing and troubleshooting third-party applications.
- Familiarity with Active Directory, SCCM, LAPS, and BitLocker encryption is a plus.
- Excellent documentation skills with the ability to think creatively and solve problems innovatively.
- Outstanding customer service orientation
- . Rapid learning ability. • Proficiency in English, both written and spoken, is mandatory.
- Strong analytical and problem-solving skills
Responsibilities:
- Respond to incidents and service requests from end-users by adhering to established procedures and protocols.
- Install, configure, and manage computer hardware, operating systems, and applications.
- Troubleshoot system and network issues, identifying and resolving hardware or software problems effectively
REQUIREMENT SUMMARY
Min:2.0Max:4.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Technician
Graduate
Proficient
1
București, Romania