Information Technology Analyst

at  National Research Council Canada

Priority will be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

• The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.

Candidates are asked to self-declare when applying to this hiring process.
City: Within a National Research Council Office across Canada
Organizational Unit: Knowledge, Information and Technology Services
Classification: CS-2
Tenure: Term
Duration: 2 year
Language Requirements: English
Work Arrangements: Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week at their own expense.
We recognize that Indigenous candidates may have important connections to their communities. If you are an Indigenous candidate, you may be eligible for an exception to this work arrangement. To learn more, please contact the hiring team, using the contact information below.

OPERATIONS SUPPORT AREAS ARE:

• Privilege Management
• Remote Access & Support
• End User Device Security & Data Protection
• Enterprise Print Services
  You might be the person we are looking for to fill this position to support operations of our end user device Enterprise Security Solutions for Linux, Mac, and Windows systems.
  He/she will assist in the operations of NRC’s end user device Enterprise Security Solutions. Collaborating as a part of a team you will be tasked to provide support to all the services within the team.

EDUCATION

Successful completion of a College diploma in Computer Science or related field. Bachelor degree in Computer Science from a recognized University considered an asset.
Consideration may be given to candidates with significant experience and a High School diploma.
For information on certificates and diplomas issued abroad, please see Degree equivalency

EXPERIENCE

• Experience providing desktop and technical support to users both locally and remotely (including problem analysis and resolution) in a Windows based environment including support of MS Office products, TCP/IP etc.
• Experience using an Endpoint Security Solution to protect end user devices.
• Significant* experience in supporting Microsoft Windows 10+ desktop operating systems, including imaging software and with Significant experience with Linux and Basic experience with Mac Os.Significant* experience installing, configuring and maintaining the desktop hardware, software and peripherals.

Experience for some locations considered as assets:

• Experience supporting Servers/VM.
• Experience supporting cloud based infrastructure
• Significant is defined as more than 2 years of experience.

LANGUAGE REQUIREMENTS

English
Information on language requirements and self-assessment tests

We are looking for an “IT Analyst – Enterprise Security Operations Linux/Mac/Windows” to support our Knowledge, Information, and Technology Services Branch (KITS). The ideal candidates would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.
The incumbents will work as members of the Standards and Desktop Infrastructure team within the Knowledge, Information, and Technology Services Branch (KITS), providing clients with IT support services for distributed computers and networks within the various Research Centres/Branches/IRAP of NRC.