Information Technology Asset Management (ITAM) Analyst

at  Ministry of Justice

Salary
The national salary is £32,827 - £35,678, London salary is £37,174 - £40,403. Your salary will be dependent on your base location
Total pay in the range of ‘£30,001 to £40,000, £40,001 to £50,000’ are subject to capability, skills and experience. Salary may consist of base pay and a Recruitment and Retention Allowance (RRA)
Number of jobs available
1
Detail of reserve list
12 Months
Region
National
City/Town
National
Building/Site

HEO

Post Type
Permanent
Working Pattern
Full Time, Part Time, Flexible Working
Role Type
Digital, Information Technology
Will the successful applicant have line manager responsibilities?
No
Job description
Information Technology Asset Management (ITAM) Analyst
Location: National
Closing Date: 2nd October
Interviews: w/c 14th October
Grade: HEO
Salary: National: £32,827 - £35,678 (which may include an allowance of up to £61) London: £37,174 - £40,403 (which may include an allowance of up to £851)
Working pattern: Full Time, Part Time, Flexible Working
Contract Type: Permanent

Vacancy number: 90697

• We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

THE ROLE

We’re recruiting for an Information Technology Asset Management (ITAM) Analyst here at Justice Digital, to be part of our warm and collaborative Service Operations team.
This role aligns against IT Service Manager from the Government Digital and Data Framework.
The ITAM Analyst will contribute to the development and delivery of a high-quality Asset, Configuration and Licence Management Service. They will carry out data analysis to enable us to assure quality, compliance and accuracy of data as well as the performance of our internal and external supplier delivering services to ensure that all service level targets are achieved or surpassed. Essential to your success will be the ability to build and maintain effective relationships with a variety of suppliers, both internal and external, and business stakeholders.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Justice Digital Strategy

KEY RESPONSIBILITIES:

• Act as a point of contact for internal and external asset enquiries, handling enquiries in an efficient and professional manner.
• Ensure Key Performance Indicators (KPIs) are monitored and met.
• Work with tools and technologies as required to support the tracking of Assets.
• Contribute to the identification of improvement opportunities which would benefit the team and the wider organisation.
• Identify opportunities to support effective communication mechanisms collaborating between internal and external stakeholders participating in workshops, where appropriate.
• Ensure process, procedure and work instruction documentation is up-to-date and followed.
• Coordinate the production of weekly / monthly / ad hoc, reports ensuring accuracy, consistency and standardisation.
• Support the monitoring and optimisation activities for Software and Hardware assets, including re-harvest of unused accounts to drive down cost and mitigate any risk.
• Support the upload of asset data from stakeholders to ensure quality assurance is conducted, maintaining the accuracy of the CMDB.
• Support activities: Joiner, Mover, Leaver (JML) to deliver key efficiencies, ensuring processes are’ fit for purpose’.
• Support audit activities both within the CMDB and physical.
• Carry out day to day management of the Software Licence renewal Tracker, supporting renewal and new demand requests.
• Manage and fulfil a variety of Service Requests including bulk uploads for asset/CI data and Software licences.
  If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!