Information Technology Business Analyst

at  Primeguage Solutions Limited

JOB DESCRIPTION:

As part of the Strategic Growth Team, the IT Business Analyst is responsible for facilitating the successful delivery of assigned projects under the Primegauge Solutions umbrella. This role ensures projects are completed on time, within budget, and meet defined scope while driving continuous improvement in business processes and systems.

SKILLS AND QUALIFICATIONS:

l Atleast 2 years’ experience in IT Business/Quality Analysis
l A degree in IT/Computer Science or any related discipline
l Proven experience in eliciting requirements and testing
l Working knowledge of SDLC (Agile, Waterfall) methodology
l Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
l Solid experience in writing SQL queries
l Basic knowledge in generating process documentation
l Strong written and verbal communication skills including technical writing skills

ADDITIONAL OR PREFERRED QUALIFICATIONS

l Master’s Degree in related field.

BEHAVIOURAL COMPETENCE AND REQUIREMENTS:

1. This candidate must have the energy, intellect, and excitement to take on a work-in-process process and help to continually iterate to achieve industry excellence.
2. Ability to work under pressure and meet constantly changing time-lines.
3. Be able to travel as necessary, and perform, additional job-related duties as requested.
4. Excellent verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
5. Ability to work independently, initiative, and remain flexible in an ever-changing environment.
6. Fast learner with interest in a broad range of business functions.
7. Possesses an astute attention to detail and excellent problem-solving skills.

KEY RESPONSIBILITIES:

In addition to the above, the analyst will create internal OKRs and SLAs that hold our teams to ambitious performance standards. Other responsibilities would include;
1. Requirements Analysis and Documentation: Elicit, consolidate, and document comprehensive business and technical requirements using techniques such as interviews, workshops, and workflow analysis, ensuring clarity for stakeholders and technical teams.
2. Stakeholder Communication and Collaboration: Act as a liaison between stakeholders, functional leads, and technical teams to facilitate effective communication, address business needs, and ensure the alignment of solutions with organizational objectives.
3. Project Feasibility and Business Proposals: Prepare and present feasibility studies, cost-benefit analyses, and business proposals to secure approvals and drive informed decision-making for IT initiatives.
4. Project Management Support: Plan, schedule, monitor, and document IT project timelines, milestones, budgets, and deliverables, ensuring on-time and within-budget delivery while addressing change management requirements.
5. Business Process Optimization: Analyze, design, and improve business processes, workflows, and system architectures to enhance efficiency, address inefficiencies, and support organizational growth.
6. Training and Adoption Support: Develop training materials and conduct sessions to onboard users to new systems and applications, monitor adoption rates, and address barriers to ensure successful implementation.
7. Data-Driven Reporting: Define reporting requirements, create actionable insights through data analysis, and deliver regular status reports and presentations to stakeholders and senior management.
8. Systems Integration and Optimization: Manage system integrations and configurations, collaborate with partners to optimize solutions, and ensure seamless alignment with business goals and technical requirements.
9. Risk Management and Quality Assurance: Identify technical issues, perform risk assessments, and recommend solutions to improve system performance, reliability, and overall quality.
10. Progress Reporting and Deliverables: Develop and present concise progress reports, pitches, and deliverables to clients, stakeholders, and leadership, ensuring clear communication of outcomes and recommendations.
11. Post-Project Evaluation: Conduct post-mortem reviews to evaluate project outcomes, identify lessons learned, and recommend improvements for future initiatives.
12. Cross-Functional Team Collaboration: Work across departments to ensure project alignment with organizational goals, fostering collaboration for the seamless integration and implementation of solutions.
13. Customer Experience Enhancement: Proactively identify inefficiencies and recommend customer-focused enhancements to improve usability, satisfaction, and value delivery.
14. Continuous Improvement and Innovation: Stay updated on industry trends and emerging technologies, proposing innovative solutions to address evolving business challenges and maintain competitive advantage.
15. Other duties as assigned