Information Technology Generalist 1

at  Commonwealth of PA

THE POSITION

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology (IT) Generalist 1 in the Services and Support Division. We are looking for an ambitious candidate to provide technical assistance and IT support to employees in all locations, in addition to providing virtual private network (VPN) support and participating in hardware refresh deployments. Advance your specialized career path and apply with us today!

DESCRIPTION OF WORK

As an Information Technology Generalist 1, you will provide second-level support and overflow support for items covered by the IT Service Desk. You will perform software installations, upgrades, configurations, and diagnostics, as well as serve as the backup point of contact for VPN administration. Duties include installation and configuration of VPN for client computers, and troubleshooting and correcting VPN issues as they arise.
This position also performs PC software audits and removes any non-business-related software. As necessary, you will install detection and removal software and review results with desktop management. You will also have the opportunity to attend seminars, conferences, and training classes, as well as read job related publications to keep current with new information services, products, and IT developments.
Interested in learning more? Additional details regarding this position can be found in the position description.

MINIMUM EXPERIENCE AND TRAINING REQUIREMENTS:

• One year as an Information Technology Trainee or Information Technology Technician; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or
• An equivalent combination of experience and training.

OTHER REQUIREMENTS:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

LEGAL REQUIREMENTS:

• You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

Please refer the Job description for details