Information Technology (IT) - IT Support Technician

at  MCW Group of Companies

Since 1964 the MCW Group has built a solid reputation for the delivery of Professional Consulting Engineering Services, Energy Management Services, and Engineering Development Services. The systems designed by the MCW Group of Companies are built to deliver energy effectively in the form of lighting, heating and cooling, as well as information in the form of voice and data. By the very nature of the solutions provided, the MCW Group of Companies help to create the environments required for Clients to live, educate, work, play and heal.
We have created for our clients the largest block of verified carbon emissions savings of any Canadian consulting firm. For more than two decades MCW Consultants Ltd., and its sister company, MCW Custom Energy Solutions Ltd. have been providing sustainable building designs with the goal to permanently reduce our clients’ environmental footprint and create sustainable communities.

THE OPPORTUNITY:

MCW Consultants Ltd. is currently seeking a self-motivated and enthusiastic, IT Support Technician to join our Vancouver, BC office. This is an excellent opportunity for someone who is looking to gain valuable hands-on work experience in a dynamic, team-based working environment, as well as grow and develop their professional career.
Salary Range: $55,000 – $75,000 annually
What we are looking for: The Responsibilities of this role include but are not limited to the following:

IT User Support

• Responds to user requests and provides assistance with computer systems and software applications.
• Logs activities in IT Help Desk, proactively follows up with users regarding open tickets, and tracks problem resolution steps.
• Troubleshoots and resolves hardware and software related issues.
• Assists with user training, answering user questions, IT orientation and onboarding for new users.
• Seeks continuous improvement of Information Technology systems & processes.
• Receive and respond to incoming calls, emails regarding PC and/or hardware problems.
• Printer maintenance such as toner change and servicing.
• Plotter assistance such as paper changeout and servicing.
• When required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Will require occasional lifting of computer equipment.
• Other duties as assigned.

IT Project Support

• Assists with Windows 11 deployment program.
• Assists with Office 365 deployment program.
• Provides additional support to the IT Department as needed, on an ongoing basis.

EXPERIENCE AND EDUCATION:

• Post-secondary education in a Computer Science or Information Technology or a related field or relevant experience in a similar role.
• 1-3 years of experience in IT Support / Helpdesk role.
• Computer hardware and software troubleshooting experience is required.
• Customer service experience would be an asset.
• Working knowledge of networking tools and technologies such as IPConfig, DHCP, DNS, LAN.
• Familiar with Windows operating systems and Microsoft Office.

REQUIRED SKILLS:

• Self-starter with good interpersonal, verbal, and written communication skills.
• Customer service oriented.
• Strong analytical and problem-solving skills.
• Ability to multitask in a fast-paced work environment.
• Desire to work in a team-based environment.

Please refer the Job description for details