Information Technology - IT Support Assistant

at  Woods Homes

Wood’s Homes is a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community. Are you a passionate and dedicated individual interested in making a difference in the lives of children, young people and families? Are you committed to cultivating an inclusive culture that encourages, supports and celebrates diverse voices at every level? Then we want you to join the Wood’s Homes team.
Woods Homes is searching for one (1) full-time IT Support Assistant
Reporting to the Manager of Information Technology, this position provides first-level support by responding to all client requests. It is also responsible for account management, inventory management, purchasing, systems monitoring, and documentation. The Information Technology Support Assistant will demonstrate due diligence in being exceptional in the delivery of high-quality services and meeting the requirements of the Health and Safety Management System at Wood’s Homes.

QUALIFICATIONS:

• Education, Training, Diplomas and Certifications Needed
• Post-Secondary Diploma or Certificate in Business Administration or IT
• Work Experience Needed
• 2 – 5 years experience in a related field.
  Why choose us. We are committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds and experiences. At Wood’s Homes we embrace each other’s differences and strive to learn and grow from them. Should you need accommodation during the interview please inform your contact prior to the interview and let them know what you require. We offer competitive pay, great health and pension benefits, and a supportive and inclusive workplace environment with plenty of opportunities for professional growth. Bring your unique strengths, skills and passion to Wood’s Homes. Please visit us at www.woodshomes.ca for complete information about and our organization.
  We sincerely thank all applicants for their interest in this position; however, only those moving forward in the selection process will be contacted

• Supports the therapeutic services provided to all clients including Family Centered Care, Developmentally Appropriate Practice, trauma Informed Approach and Culturally Competent Practice.
• Supports a culture of health & safety across the organization and within the immediate program.
• First point of contact for all IT related service requests.
• Log, resolve, escalate and follow-up incidents and problems using Help Desk software.
• Manage client system access.
• Ensure accuracy of hardware and software inventory using audit tools and annual audit process.
• Purchase hardware and software.
• Monitor systems using specialized software.
• Maintain and audit IT documentation.
• Maintain and upgrade skills through courses, seminars and self-study.
• Completes all required health and safety training.
• Reports workplace hazards, unsafe or unhealthy conditions, or incidents (including near misses, injuries, or equipment damage) to their direct supervisor.
• Work on assigned projects.