information technology (IT) support technician

at  Tay Township

• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week
• Education: College/CEGEP
• Experience: 3 years to less than 5 years
• Information technology
• Computer technology/computer systems technology

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Networking security
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Word processing software
• Presentation software
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• Wireless networks

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents