INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT)

at  US Commander Navy Installations

QUALIFICATIONS

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Providing support to the Customer Technical Representative (CTR) by interpreting and representing the customer discussions and requirements; 2) Serving as senior technical advisor for all customer service problems; 3) Providing input to CTR for preparation to the final report on Contractor performance for the applicable task order; and 4) Providing customer representation in any discussions regarding service level agreement clarification and or definition and support process. NOTE: This information must be FULLY supported by your resume. IN ADDITION, I have IT-related experience demonstrating the following four competencies: 1. Attention to Detail, 2. Customer Service, 3. Oral Communication, and 4. Problem Solving.
Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

FOR THE GS-11, EDUCATION MAY BE SUBSTITUTED FOR SPECIALIZED EXPERIENCE AS FOLLOWS:

Successfully completed a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management.
OR
Successfully completed 3 full years (54 hours) of progressively higher graduate level education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

IF YOU ARE RELYING ON YOUR EDUCATION TO MEET QUALIFICATION REQUIREMENTS:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

Interested Applicants must submit resumes/application packages to:
CNRSW-Jobs-IT@us.navy.mil
Please add the Job Title & Announcement Number DE-12229522-24-JDA to the subject line of your email.
Facsimile applications will not be considered.
All resumes/applications must be received no later than the close date of this flyer.
It is the applicant’s responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant.
Failure to submit a complete application package will result in an ineligible rating and loss of consideration.

IF YOU ARE RELYING ON YOUR EDUCATION TO MEET QUALIFICATION REQUIREMENTS:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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DUTIES

• You will diagnose information technology (IT) customer service requests to determine feasibility of additional requirements with existing capabilities.
• You will provide support to the Customer Technical Representative (CTR) by interpreting and representing the Customer in contract discussions and requirements.
• You will review installation plans to ensure they meet Customer and Regional Operational requirements.
• You will oversee the procurement of hardware or software releases to maintain compatibility with current operations.
• You will analyze information technology (IT) policy and planning issues to resolve problems.