Infrastructure Analyst - End User Services

at  Coventry Building Society

About the role
The Infrastructure Analyst will join an already established team within CBS, provides a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalation to Infrastructure Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with no supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation.
Responsible for independently troubleshooting and resolving all product and infrastructure service incidents
Undertake technical tasks such as patching, maintaining scripts, automated code, reviewing logs, assisting build and configuration activity and maintaining the technical estate.
Effectively prioritise tasks to ensure high priority activities are completed first
Supporting change and implementation where appropriate technical competence has been reached and maintaining an enterprise view.

ESSENTIAL SKILLS

• Working knowledge of ServiceNow.
• Have Microsoft product knowledge and experience including:
• Windows 10
• Office 365/Office 365 mobility
• SCCM (Creating & troubleshooting; Packages, Programs, Task Sequences & Applications)
• MS Defender
• Bitlocker
• In-tune
• Be proficient with Active Directory, including managing GPOs, and securing and configuring endpoints with group policies
• Have some experience in tools to enable effective management of the modern end user computing platform, specifically SCCM 2012 and above
• Cloud experience in either AWS or Azure
• Microsoft Teams Rooms and Yealink experience.
  About us
  As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
  We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger. You can build so much more than a career.
  Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.

Please refer the Job description for details