Infrastructure Analyst III - SNOW

at  eHealth Saskatchewan

Employment Type: Permanent Full-time
Location(s): SK
Salary Range: $42.394 - $51.582 Hourly
Salary Supplement: included in hourly salary range (in-scope)

ADDITIONAL SKILLS TO QUALIFY FOR THIS POSITION INCLUDE:

• Understanding of ITIL best practices including Application Life Cycle Management, Change Management and Service Delivery Management.
• Experience working with multi-tiered architectures, including engagement of cross-functional teams (i.e. server, network, DBAs).
• Experience assessing, monitoring, sustaining and/or optimizing the performance of large scale customized, off the shelf or custom-developed applications, interfaces and associated environments.
• Ability to develop and maintain relevant support documentation and contribute to incident and program solving records.
• Ability to conduct requirement analysis and unit testing, with proven experience.
• Ability to work on enterprise level cloud platforms.
• Ability to juggle multiple projects simultaneously.
• Subject Matter Expert and experience as a Service Now Platform Administrator.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with Change Management.
• Strong understanding of ServiceNow modules, including ITSM, ITOM, and CMDB.
• Previous experience within a health sector environment is an asset.
• Service Now System Administrators Certification is an asset.

TECHNICAL:

• Solid understanding and expertise implementing and supporting application installations in a large enterprise environment.
  Overtime, nights/weekends, and after hours on-call will be a requirement of this position.
  If this role sounds like the opportunity you’ve been looking for to showcase your abilities – we’d love to hear from you!

ABOUT THE ROLE:

Reporting to the Manager, Core Business Platforms, eHealth Saskatchewan is seeking a skilled Infrastructure Analyst III, with a focus on Service Now Infrastructure, to join the team and assist in the support of IT services that eHealth provides to the health system across Saskatchewan. This is an exciting and technology driven role that will require technical knowledge in a vast set of tools and infrastructures. The successful candidate’s primary role will be in supporting eHealth’s ServiceNow hosted platform which includes managing the current state environment and planning for future expansion.
The successful candidate will have the opportunity to develop and maintain process documentation, research and analyze issues, influence implementation plans for upgrades, and support new releases and patches. Some other responsibilities will include participating in incident response, service request and change management support, team workplan management, and status reporting.
We are looking for an individual with a passion for patient care and a commitment to delivering high-quality technical solutions for the healthcare system. This is done by monitoring production technology systems to ensure optimal performance and identifying opportunities for improvement. To succeed in this role, strong technical documentation skills and an understanding of architecture standards are essential.

TYPICAL DAILY DUTIES:

• Provides high level technical expertise, guidance, and support regarding medium to large projects and for complex situations where a solution is required.
• Works with Team Lead and Architecture to design and implement future state.
• Monitors and maintains continuity with system software licensing and maintenance agreements.
• Develops and maintains a library of all supporting documentation. Populates and reviews knowledge records.
• Performs research, analysis, and modifications to improve processes and technologies. Identifies long term operational requirements.
• Administers and maintains the ServiceNow platform, including user management, security, and data integrity.
• Supports the configuration and customization of ServiceNow applications and modules to meet business requirements.
• Develops and implements workflows, business rules, and UI policies.
• Monitors system performance and troubleshoots issues as they arise.
• Collaborates with stakeholders to gather requirements and provide technical solutions.
• Performs regular system updates and upgrades.
• Creates and maintains documentation for configurations, processes, and procedures.