Infrastructure Analyst

at  Torus Group

We are recruiting for an Infrastructure Analyst to provide the day-to-day operation of delivering and maintaining an effective and efficient IT infrastructure across the group.

THIS IS AN IMPORTANT ROLE IN WHICH YOU WILL:

• Provide high quality ICT services to managers, staff and other customers within a culture of openness, participation and performance
• Maintain the existing technical infrastructure of Torus IT systems and telephony
• Support the Service Delivery and Infrastructure Manager in best practice for requirements analysis, planning, design, deployment and ongoing operations management
• Assist with the delivery of projects contained within the IT strategy
• Assist in ensuring that reporting requirements are being met
• Assist with the development and implementation of data and voice / video communications systems
• Ensure hardware inventories are checked and updated regularly
• Ensure effective and robust security and backup systems are in place for both data and equipment

TO BE SUCCESSFUL IN THIS ROLE YOU WILL:

• Hold a degree in a relevant subject or have equivalent experience
• Have demonstrable experience of delivering IT infrastructure operational services
• Have experience of excellent customer service within an IT environment in a large and complex organisation
• Have a track record of transforming processes to improve performance based on intelligence led data and strong project management skills
• Have evidence of operating collaboratively as one team to take collective responsibility for overall performance
• Have experience of the following:
• IT Infrastructure environment planning, deployment and maintenance
• Network Administration – Cisco Meraki and Dell
• Virtualisation Technologies – VMWare, vSAN
• Storage Technologies – Dell SAN
• Citrix Virtual Applications and Desktop
• Citrix NetScaler
• Microsoft Office 365
• Microsoft Exchange 2013
• Microsoft Windows Server 2008 / 2012 / 2016 / 2019