Infrastructure and Cloud Operations Manager

at  Skillspark AB

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field and,
• 8+ years of relevant experience in cloud and infrastructure operations, managing such environments with a proven track record of successfully managing teams and driving cross-functional collaboration.
• ITIL Service Management certification
• Certified in cloud computing or related certifications such as Azure, AWS and M365 and hands-on experience with cloud operations, cloud migration and implementation projects.
• In depth ITIL knowledge and demonstrable experience in service delivery and implementation of ITIL driven best practices
• Proven expertise managing infrastructure components including cloud technologies, WAN, compute, operating system, active directory, storage, virtualization and networking.
• Ability to develop and execute strategic plans, aligning technology initiatives with business goals.
• Strong leadership, analytical problem-solving, and excellent communication skills to lead the IT operations team, provide guidance and coaching to ensure consistent service delivery, adherence to ITIL processes and foster a continuous improvement mindset.
• Strong technical acumen in cloud technologies, proficiency in automation and cloud management tools are essential, combined with deep understanding of ‘foundational’ infrastructure technologies such as network and security.
• Strong knowledge of Azure Cloud, M365 Cloud Services
• Excellent knowledge of network (LAN & WAN), virtualisation, compute, storage technologies and standards.
• Excellent understanding of core security principles.
• Ability to communicate technical information to technical and non-technical users, ability to communicate with individuals and groups
• Detail-oriented, strong work ethic, willingness to learn, and able to handle multiple priorities and deadlines simultaneously.
• Flexible and self-starting with an exceptional aptitude for dealing with ambiguity, unexpected.

• Develop and execute strategic plans to align technology initiatives with business goals.
• Manage and oversee cloud operations, migrations, and implementations, ensuring smooth transitions and optimal performance.
• Lead and coach the IT operations team, promoting adherence to ITIL processes and best practices.
• Oversee infrastructure components including WAN, compute, OS, Active Directory, storage, virtualization, and networking.
• Ensure robust service delivery through ITIL-driven methodologies and continuous improvement.
• Implement and manage automation and cloud management tools to enhance operational efficiency.
• Communicate technical information effectively to both technical and non-technical stakeholders.
• Manage resources, prioritize tasks, and meet multiple deadlines in a fast-paced environment.
• Maintain strong knowledge of Azure Cloud, M365 Cloud Services, and network and security principles