Infrastructure Document Control Specialist

at  Black Box

A Data Center Documentation Specialist is a professional responsible for managing and maintaining comprehensive documentation related to a data center’s operations, infrastructure, and procedures. Here are the key responsibilities and tasks typically associated with this role:

QUALIFICATIONS AND SKILLS:

• Minimum of 2 years of Technical Writing Skills:
• Proficiency in creating clear, concise, and detailed technical documents.
• Ability to ensure accuracy and completeness in documentation.
• Understanding of data center technologies, infrastructure, and operations.
• Strong ability to manage and organize large volumes of information.
• Effective communication skills for collaborating with technical and non-technical staff.
• Familiarity with documentation tools, such as Microsoft Office Suite, Visio, or specialized documentation software.
• Excellent problem-solving skills and the ability to think analytically.
• Knowledge of basic cabling structure and/or low voltage.
• Experience with Infrastructure and/or Data Center.
• Willingness to learn and adapt to new technologies.

PREFERRED QUALIFICATIONS:

• Knowledge with Linkware and Easy Mark applications.
• Ability to multi-task and manage multiple streams of work simultaneously.
• Ability to effectively communicate with internal stakeholders.
• Highly resourceful & savvy when the need arises to overcome barriers and objections.

Documentation Creation and Management:

• Develop and maintain detailed documentation for data center processes, procedures, and standards.
• Create user manuals, technical guides, and operational handbooks.

Infrastructure Documentation:

• Document the physical and logical layout of the data center, including server racks, network configurations, and cabling diagrams.
• Keep records of hardware and software inventories.

Process and Procedure Documentation:

• Write and update standard operating procedures (SOPs) for data center operations.
• Document incident response procedures, change management processes, and disaster recovery plans.

Compliance and Standards:

• Ensure documentation complies with industry standards and regulatory requirements.
• Regularly review and update documents to maintain compliance and reflect current best practices.

Collaboration:

• Work closely with IT staff, engineers, and management to gather information and ensure accurate documentation.
• Collaborate with other departments to integrate data center documentation with broader organizational processes.

Training and Support:

• Provide training and support to staff on accessing and using documentation.
• Assist in onboarding new employees by providing relevant documentation and guidance.