Infrastructure Engineer

at  Home Office

JOB SUMMARY

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
Home Office Digital, Data and Technology designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.

Our work is guided by these principles:

• we put user needs first
• we value delivery and outcomes over process

• we work in the open

  Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role.
  We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive and supportive environment to help you do your best work.

JOB DESCRIPTION

An Infrastructure Engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy and Home Office strategy.
Shared Application Services (SAS) is a fast-growing business area within the Home Office. We are consolidating and growing our capabilities in application development and support. SAS uses the very latest technologies and will continue to evolve and adapt as new technologies come along.
You will be part of DDAT’s cutting-edge Shared Applications Service L2 Support (SAS L2) Team which conducts real-time monitoring of the core technology, infrastructure, applications, and services within the Home Office, providing a consolidated single operational view of the Home Office technical estate and facilitating 24/7/365 support and recovery.
You will be part of a SAS L2 team focused on providing an industry-leading approach to technical estate management, exploiting the latest technologies, techniques, and service management best practices to provide innovative solutions for real-time monitoring, automation, and industrialisation of services.
You will work closely with your team and others such as the Service Desk, Incident Managers, Project Managers, Service Transition, external suppliers, the Information Technology Operations Centre (ITOC) and Cyber-Security Operations Centre (CSOC), to ensure services are effectively monitored, incidents are addressed by hands on L2 intervention and services are restored within agreed service level agreements.

Your main day to day responsibilities will be:

• building, configuring, transitioning, administering, and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions.
• Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made.
• Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
• Investigating faults in systems, processes, and services, and advise on the implementation of appropriate solutions and preventative measures.
• Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
• Using logical designs created by technical architects and required standards, methods, and tools (including prototyping tools where appropriate) to build infrastructure solutions.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Organisational Facilitation (OFCL) - Level 3
• Systems Design (DESN) - Level 3
• Testing (TEST) – Level 2
• System Installation/Decommissioning (HSIN) – Level 2
• IT Infrastructure (ITOP) – Level 2
• Incident Management (USUP) - Level 2

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension with an employer contribution of 28.97%.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• This post is eligible for a DDaT Recruitment and Retention Allowance (RRA) up to £5000. Successful candidates with exceptional skills and experience may apply for a RRA. This allowance can be applied for once in post. Please note that the amount of RRA could be reduced or withdrawn at any time.
• See more of our benefits on our careers website.

Things you need to know

SELECTION PROCESS DETAILS

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
1. Application – by 31st January 2025.

As part of the application process, you will be asked to complete:

• CV. detailing qualification/job history/skills.
• Personal Statement (maximum 1000 words).

The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
Your CV should consist of your career history, qualifications and skills/experience, including any key achievements in each role. Your CV will be used to provide further context on your personal statement and scored against the essential criteria.
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
2. Sift – week commencing 10th February 2025.
The sift will be held on the behaviour CV and the Personal Statement.
Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will then be progressed to a full sift that will consist of the CV.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Your main day to day responsibilities will be:

• building, configuring, transitioning, administering, and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions.
• Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made.
• Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
• Investigating faults in systems, processes, and services, and advise on the implementation of appropriate solutions and preventative measures.
• Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
• Using logical designs created by technical architects and required standards, methods, and tools (including prototyping tools where appropriate) to build infrastructure solutions