Infrastructure Engineer - Manchester

at  Office for National Statistics

JOB SUMMARY

Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK?
Can you work under pressure in a fast-paced environment?
Would you thrive in an exciting environment that uses modern IT technology and infrastructure?
Can you provide excellent service to both our internal and external customers?
Then this could be the role for you…
We are looking for an enthusiastic Corporate Technical Support Engineer with a real passion for user experience and IT to join our lively team, supporting several sites and around 5000+ users.
The post is based in our Manchester office, however travel between sites will be required to support Corporate Technical support services.

JOB DESCRIPTION

We’re looking for a Corporate Technical Support Engineer with a real drive and passion for excellent user experience, employee enablement and continuous improvement.
You will need to have an analytical approach to problem solving, identifying risks, and mitigating any impact on wider organisation.
The role resides within our Corporate Technical Support team who are responsible for resolving service calls relating to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be interacting with users across numerous communication channels i.e Microsoft Teams/Outlook, ServiceNow or our Tech bars.
Sometimes the work can be physically demanding, for example installing monitors / personal computers and supporting meeting room equipment.
As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms. The ideal candidate would have experience in end user computing, mobile device management and printing as a service.
Our team culture is based around agile working and providing excellent service to both our internal and external stakeholders.

ESSENTIAL SKILLS CRITERIA

• You can demonstrate an understanding of information security and the types of security controls that can be used to mitigate security threats within solutions and services.
• You own a problem until a new owner has been found or the problem has been mitigated or resolved.
• You can troubleshoot and identify problems across different technology capabilities.
• You can understand the core technical concepts related to the role and apply them with guidance.
• You can take inputs from various sources and use these to support the delivery and/or operation of a service.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Technical questions will be assessed at Interview. This will test your technical skills relevant to the role.

Benefits
Alongside your salary of £34,075, Office for National Statistics contributes £9,871 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues and our fantastic working culture.

This role is part of the cross-government Government Digital and Data (formerly DDaT) profession framework. As a role within Government Digital and Data (formerly DDaT) at the ONS, we also offer benefits such as:

• Protected Learning Time to spend on your personal development and side-projects.
• A supportive and active Community of Practice which you will be expected to contribute to, helping ensure you and your colleagues get the training, development and opportunities you need to progress your careers.

ONS are committed to flexible ways of working that support a healthy work-life balance. ONS has already considered how this job could be right sized for applicants working flexibly and we are happy to explore options with you about working part time, in a job share or flexibly, in line with our hybrid working policies.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

RESPONSIBILITIES

For the services, products and platforms supported, as a Corporate Technical Support Engineer your responsibilities will include (but not limited to):

• Managing and prioritising incidents, requests, changes and problems, offering advice and guidance for resolution.
• Managing the configuration, availability, security, capacity, and performance.
• Take inputs from various sources, to lead continuous improvement activities.
• Managing all aspects of the lifecycle of assets from acquisition through to disposal applying quality asset record updates and ensure quality outputs are maintained.
• Maximising own and teams use of various tools and technologies to deliver operational excellence.
• Participating in wider communities of practice, identifying good practices we can adopt. Sharing knowledge and experience of tools and techniques to improve team capability.

This role is part of the cross-government Government Digital and Data (formerly DDaT) profession framework. As a role within Government Digital and Data (formerly DDaT) at the ONS, we also offer benefits such as:

• Protected Learning Time to spend on your personal development and side-projects.
• A supportive and active Community of Practice which you will be expected to contribute to, helping ensure you and your colleagues get the training, development and opportunities you need to progress your careers