Infrastructure Engineer

at  NexGen Associates

Education:

• GCSE or equivalent (preferred

Experience:

• technical support and network engineering: 3 years (required

DUTIES:

• Design and deploy LAN, WAN, and wireless networks, including routers, switches, and cloud networking solutions (e.g., Azure Firewalls, virtual hubs).
• Configure and optimise network devices to ensure high availability and reliability.
• Lead the implementation of network solutions, addressing both business and technical requirements.
• Deliver key projects including server installations, upgrades, and network enhancements for SME customers in line with security requirements for handling protectively marked information up to OFFICIAL-SENSITIVE including caveats in line with the UK Government Security Classifications Policy.
• Monitor network performance, diagnose, and resolve issues to minimise downtime and maintain high operational service.
• Perform regular maintenance and updates on network hardware and software.
• Ensure system redundancy and implement backup and disaster recovery procedures.
• Implement and maintain firewalls, VPNs, and other security measures to protect customer networks.
• Ensure compliance with organisational security policies and industry standards.
• Proactively identify and address network vulnerabilities and threats.
• Manage network incidents and service requests using ITSM tools such as ServiceNow and Jira.
• Participate in change management processes for implementing network changes and ensuring minimal disruption.
• Document network configurations, designs, and processes to ensure transparency and operational continuity.
• Act as a technical lead for escalated infrastructure issues and complex design projects.
• Provide expert technical assistance and mentoring to other team members.
• Collaborate with other IT teams to support customers with onboarding new systems or applications that require network integration.
• Offer customer-facing support for troubleshooting and ensuring high-quality service.
• Train and mentor junior IT staff on IT system concepts and tools.

REQUIREMENTS FOR THE ROLE:

• 3-5 years of experience in technical support and network engineering or a similar role.
• Experience of working with ITSM frameworks (e.g., ITIL) and ticketing systems (e.g., ServiceNow, Jira, HaloITSM/HaloPSA).
• Experience with network security concepts and tools (e.g., firewalls, intrusion detection/prevention systems).
• Experience working with RMM toolsets (e.g., N-Able, Pulseway, ManageEngine).
• Experience working with third-party software vendors or solution providers.
• Experience with UK Government Security Classifications.
• Networking certifications such as Cisco Certified Network Associate (CCNA) or equivalent.
• Cloud compute certifications such as Microsoft Certified: Azure Administrator Associate, AWS Solutions Architect Associate or equivalent.
• Associate level Microsoft, AWS or other relevant vendor certifications, such as Microsoft 365 Certified: Security Associate, Teams Associate, Endpoint Administrator Associate, Modern Desktop Associate.
  Job Types: Full-time, Permanent
  Pay: £34,000.00-£43,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• technical support and network engineering: 3 years (required)

Licence/Certification:

• CCNA (required)

Work authorisation:

• United Kingdom (required)

Location:

• Corsham SN13 9RJ (preferred)

Willingness to travel:

• 25% (required)

Work Location: Hybrid remote in Corsham SN13 9RJ
Reference ID: NR65