Infrastructure Engineer, Technology & Infrastructure

at  Principles for Responsible Investment

• LOCATION: Hybrid · London, City of, UKPlease note, where PRI has an office there is an expectation to work a minimum of 2 days per week
• BASIS: Full-time permanent

JOB DESCRIPTION

The Infrastructure Engineer is responsible for providing 2nd line and 3rd line support to end users (occasionally including external customers), supporting business systems, mentoring 1st line support and general infrastructure maintenance and updating of IT systems and services (patching, backup, security). The support and infrastructure day to day activities will take up approximately 30-40% of your time.
You will be working on IT infrastructure projects (both IT and business ones enabled by technology), supporting the team on the technical readiness activities.
The work will be based primarily in the UK time zone, but candidates will need to work and accommodate our international colleagues. While we do offer some great flexible working options, as part of this support role there is an expectation to be in the office 2 days a week.

TECHNICAL COMPETENCIES AND EXPERIENCE

• Valuable experience supporting users and infrastructure with a mixture of on premise, hosted and cloud.
• Office365, SharePoint, Teams, Exchange Online, Intune and Azure AD
• Intune: Policies, Compliance Profiles, Scripting, CA, MFA, Software Deployment
• Good knowledge of Windows Server 2016/2019/2022 and Windows 11 Setup/Administration, Azure
• Network security
• Networking, Firewalls, DNS, DHCP, Wi-fi, VLAN, VPN, Cisco Meraki
• Experience in PaaS / IaaS / SaaS / Cloud (Azure) is desirable
• Windows Virtual Desktop
• Atlassian (desirable)
• Actively seeks opportunities to enhance knowledge, create a knowledge-sharing environment with team and wider business users.
• Develop continuous improvement mindset to deliver operational efficiency and effectiveness
• Professional certifications in ITIL, IT certifications are desirable.
• Ability to deliver structured approach and working towards agreed timelines, collaboratively with others when working on projects, complex incidents, improvement, etc.
• Ability to embrace and adapt changes, working with limited information and ambiguity in an ecosystem that is rapidly evolving.
• Ability to work with minimal supervision, managing work prioritisation with competing priorities and handling conflicts and/or difficult discussion.
• Good written communication and verbal presentation skills.
• A collaborative and consultative approach to working with others & committed to fostering an inclusive environment.
• Demonstrates a commitment to developing others and a growth mindset, actively pursuing continuous profession and personal development.
• Good networking, relationship management and interpersonal skills and experience of building strong and productive relationships.
  We particularly welcome candidates from under-represented groups, including Black, Asian, and other People of Colour, those with visible or non-visible disabilities, LGBTQ+ candidates and those who are neurodivergent.
  The PRI is committed to offering flexibility to our employees, both formal (e.g. part-time work) and informal (e.g. a shift in hours to accommodate caring responsibilities). Please talk to us about how we could make this role flexible for you.
  N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.